Service Operations Engineer (M/F/X)

Job Description
Key Tasks:

Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1 st line support); Coordinate those interventions with the Field Service Technicians team;
Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1 st line or 2 nd line support);
Determine root cause and prepare technical reports, following system failures;
Organize the implementation resolutions to technical issues in the field;
Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention;
Manage warranty claims, in coordination with the concerned internal departments;
Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region;
Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.

Stakeholders Management :
Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…);
Support to RR subsidiaries (regular status review meetings, as well as on-demand support)

Qualifications:
Engineering degree Electrical / Electromechanical
or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company;
Experience in a technical after sales department is an asset;
Strong interpersonal and organizational skills
Good multi-tasking and time management
Customer and service oriented
Languages: French and English. Another language in an asset;

Type of Contract
Permanent

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