Internship – CRM & Client Data Assistant – Fragrance & Beauty – Brussels – January 2027 – M/F/D
职位描述
About the job
This 6-month CRM & Client Data Assistant internship, based in Brussels from January 2027, immerses you in the CRM team for Fragrance & Beauty across Benelux & Scandinavia. You focus on client data analysis, campaign operations, and reporting. You will report to the CRM Manager, and work closely with the CRM Specialist, and collaborate with Marketing, Operations and Retail teams.
What impact you can create at Chanel
Prepare monthly CRM dashboards and ad-hoc analyses, and help refine the data that guides CRM strategy
Plan and coordinate the gifting programme across eligibility rules, forecasts, order planning and client experience
Support EDM and local campaigns and coordinate print campaigns, from client lists and validation to post-campaign recommendations
Manage client cases with La Ligne de CHANEL and boutique managers, from investigation to closure
Support loyalty programme operations and help equip boutique teams to deliver CRM and La Collection initiatives
You are energised by
Working with data and turning findings into practical insights
Measuring the effectiveness of CRM campaigns
Learning more about CRM within a luxury house
Collaborating with different stakeholders across Retail, Marketing and Operations
Gaining autonomy and ownership of projects
What you will bring
An analytical mindset and a strong interest in working with numbers and client data
Solid Excel skills; familiarity with Power BI or similar reporting tools is a plus
Strong organisation and attention to detail, with the ability to manage multiple priorities
A collaborative approach and a genuine willingness to learn
Good communication skills in English, French and/or Dutch
What Chanel can offer you
Hands-on experience in client data analysis and campaign reporting
Practical knowledge of EDM execution and communication validation
Opportunity to develop strong analytical, organisational and collaboration skills
A foundation in CRM and data-driven marketing within a supportive team
In-house trainings dedicated to the culture of the House
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL
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