Field Service Engineer III - Lab Automation

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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.

Discover Impactful Work
Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated laboratory automation equipment (Robotic movers and Microplate handling) and dynamic scheduler software. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

Location
This is a remote role based in Maryland region and will require up to 75% travel within the designated territory including VA, NJ, and PA.  Relocation assistance is not provided.

Keys to Success
Education
Associate’s, Bachelor’s, or advanced degree in Electronics, Physics, Engineering, Computer Science, Mechatronics, or a related technical discipline, with an appropriate combination of education and relevant technical experience (7+ years with an Associate’s, 5+ years with a Bachelor’s, or 3+ years with an advanced degree)
Complete and maintain all company-required technical training and certifications required

Experience
Experience installing, troubleshooting, repairing, and calibrating sophisticated mechanics
Demonstrated expertise to independently troubleshoot low-voltage electronics and complex electro-mechanical systems
Strong diagnostic and problem-solving abilities across hardware, software, and networking issues
Proficiency in reading and interpreting technical documentation, schematics, and engineering drawings
Previous experience training or mentoring others preferred

Knowledge, Skills, Abilities
Excellent interpersonal communication skills and proven ability to build positive customer relationships
Ability to work independently while maintaining strong team collaboration
Availability to respond to urgent customer needs
Ability to follow all safety protocols and be able to work in cleanroom environments when required
Proficient with Windows operating systems, networking, and standard business software
Professional working proficiency in English; additional languages beneficial
Physical ability to lift up to 50 lbs and work in laboratory environments

Other
Must be legally authorized to work in the United States without sponsorship now or in the future
Must be able to pass a comprehensive background check and drug screen
Valid driver's license and ability to travel 75%

Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $40.06–$48.07.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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