Senior Business Controls Specialist

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
​ Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners.  We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs.  SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The SSFO Business Controls team is responsible for the establishment & oversight of effective controls within SSFO processes and adherence to regulatory & investor guidelines for all aspects of the SSFO organization. The team oversees the execution of effective risk and operational management processes including process management, issues management, risk operations, audit & exam management, quality assurance testing, complaints analysis and metric oversight. The SSFO Business Controls team is seeking a Senior Business Control Specialist.

Experience | Qualifications | Knowledge

Required:
3+ years of Business Controls and/or Global Compliance and Operational Risk experience
Must have moderate to advanced proficiency with: Excel, PowerPoint, Word, and Outlook
Analytical mindset with the ability to manage competing priorities
Organized - strong attention to detail with ability to manage multiple priorities with lifespans of anywhere from an hour to a year depending on the deliverable
Communication – exceptional verbal and written skills and an ability to summarize complex subjects into simple statements
The role requires you to comfortably and confidently communicate with various stakeholders and executives
Strong relationship building skills to communicate with internal team and executive level management
Motivated - have an aptitude to learn quickly under pressure and be self-motivated
Facilitator - ability to plan, facilitate, and lead meetings, as well as prepare materials

Desired:
Knowledge and experience in Global Operations, with an emphasis in operations or customer service
Regulatory/Policy standard adherence experience
Effective listening, comprehension and negotiation skills
Working knowledge of general bank policies and standards
Developing new ideas and new approaches to old ideas

Skills:
Workgroup facilitation
Artifact creation
Artifact approval gathering
Evidence collection
Creation of artifact narratives to explain the content and tie to original request for information
Facilitation of workgroup meetings including process walk throughs and demonstrations
Process Design
Issue Management
Understanding of Operational Controls
Managing to Deadlines
Verbal Presentation Skills
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week: 
40

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