Collections Specialist

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Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives .

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

Candidates must be located within the Eastern (EST) or Central (CST) Time Zone. This is a remote position with occasional onsite travel to our Pittsburgh corporate office as needed.

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

What you'll do:
The Collection Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales to third party payers (including Medicare, Medicaid, Private Insurance, and other funding sources).  The Specialist works with insurance companies, clients, and customers to resolve collection issues and reconciles accounts.

As an Collections Specialist, you will be responsible for:
Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity
After an account is billed, the account becomes the Collector’s responsibility.  The Collector is responsible for: Verification that a claim is on file
Follow up with the payer due to lack of payment
Investigation of denials
Coordination with the billers to address billing issues

Coordination with the funding consultants to address documentation questions
Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc.
Review of posted payments for accuracy and investigate differences
Document in the system all verbal and written communication relative to  collection actions and expected outcomes of overdue accounts.
Follow up every 30 days  with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts
Alert the Manager of Collections of potential payment issues
Recommend adjustments/write-offs to the Manager of  Collections and receive approval prior to reconciling accounts
Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded
Meet the expectations and goals for productivity and cash targets as set forth by management
Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements
Perform various other tasks as assigned

Minimum Qualifications:
High School Diploma
2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience
Knowledge of payment posting process in regard to contractual adjustments and refunds preferred
Knowledge of medical insurance claims procedures and documentation preferred

What you'll bring:
Strong customer service and interpersonal skills
Oral and written  communication skills
Teaming skills
Proficient in M.S. Office Word, Excel, and Outlook
Able to research claim information via the internet
Basic data and word processing skills
Apply independent judgment and manage confidential information
Ability to gather data and summarize information
Time management and good organizational skills
Excellent problem solving skills
Record management

Work Environment:
Ability to work at a desk for prolonged periods of time
Ability to work with interruptions in a fast-paced environment
Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

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