AVP, Privilege Banking Service Manager

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description
This hiring initiative spans three locations—two based in the Southern region of Malaysia and one located within Greater Kuala Lumpur.
Manage walk-in traffic and overall crowd control at the branch
Oversee end-to-end customer journey and ensure service standards are met
Handle customer enquiries on banking products and services with proper follow-up
Promote and support digital banking adoption, including PIB/TMRW enquiries
Assist customers with digital banking navigation and issue resolution
Investigate and escalate customer complaints, fraud, and dispute cases
Drive branch service initiatives, campaigns, and service culture engagement
Conduct service-related briefings and staff updates
Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR)
Perform callback confirmations, account opening, and Safe Deposit Box access
Manage EWF handling, off-site AO processing, and FD maintenance
Oversee administrative duties including centre upkeep, billing, inventory, and document management

Job Requirement
Recognised Degree in any discipline
Minimum 2 years’ experience in branch or banking operations
Strong customer service mindset with a passion for meeting and exceeding customer expectations
Strong team player with collaborative mindset
Effective interpersonal and communication skills
Customer-focused with service excellence orientation
Sound problem-solving and issue-resolution skills

Additional Requirements

Develop, Engage, Execute, Strategise
Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

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