B2B/B2C SALES-Customer Service New Associate-ETT

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THE WORK: Discover the opportunity to grow and contribute in a dynamic environment. You will build knowledge and support the group while actively participating in problem solving discussions. This role will allow you to develop your expertise in B2B/B2C Sales, fostering a rewarding and engaging experience. We look forward to welcoming your enthusiasm and dedication.

Log customer requests, troubleshooting, and information to ensure proper documentation.
Monitor and track incident resolution within the agreed service levels.
Develop and maintain knowledge of customers and their specific business environments.
Identify root causes for customer dissatisfaction and recommend solutions to enhance overall satisfaction.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in B2B/B2C Sales.
Advanced proficiency in Customer Care.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in communication skills.
Beginner proficiency in conflict resolution.
Intermediate proficiency in active listening.
Beginner proficiency in negotiation skills.
Intermediate proficiency in problem analysis.

Skill Required Backoffice B2B B2C Sales P3 .
Qualification Bachelor s Degree.

YOE 0 to 1 years.
Lang English B1 , Catalan B1 .
What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA s.
Candidate who is good in email and chat process who is good in typing is what is preferred here
B2B refers to Business that is conducted between companies, rather than between a company and individual consumers.
B2C refers to business or transactions conducted directly between a company and consumers who are the end users of its products or services..

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com

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