[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

[What the role is]
PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)
[What you will be working on]
We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

Key Responsibilities
Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)

Manage service requests and online applications efficiently while ensuring high service standards

Prepare regular performance reports and conduct audits when required

Maintain smooth workflow and service excellence at various service touchpoints

Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery

Monitor and follow up on customer interactions to ensure timely resolution

Perform other duties and responsibilities as assigned based on evolving business needs

[What we are looking for]
Knowledge in any discipline

Prior work experience in customer service will be an added advantage

Proficient in Microsoft Office applications

Excellent organisational, communication, and interpersonal skills

Meticulous and attention to detail with strong analytical abilities

Ability to work effectively both independently and as part of a team

Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准