Reconnect Officer

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At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Key accountabilities
- be at the forefront of the business, operating via telephone/chat/email to support customers located in the Europe
- establish positive engagement with the customers, build relationships and demonstrate fair treatment
- maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Qualifications (Education, skills and experience)
Team
Collaborate and engage with team members providing valuable input for customer solutions
Proficient and compliant to internal processes and policies
Demonstrate sound judgment, prompt follow-up, and timely escalations
Escalate disputes and non-responsiveness effectively and timely
Proactive interaction and collaboration with various internal and external stakeholders

Competencies
Strong verbal skills resulting in successful collection of fees and timely management of returns
Demonstrate verbal and written communication and customer service skills
Good working knowledge in Microsoft Office (Excel, Word, Outlook)
Effective organization, time management, prioritization, follow-up and execution skills
Effective problem solving and issue resolution skills

Preferred Experience
Previous experience working in an customer care environment
Previous experience in a credit control role
Good understanding of the laws and regulations relating to Debt Collection activities.

Skills and Abilities and Personal Attributes
Fluent in both written and spoken English and French
Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.
Ability to adapt to new procedures and systems quickly.
Ability to multi-task and understand the importance of prioritisation.
Possess a keen eye for detail and be able to spot and correct mistakes.
Polite, efficient communication manner.
Strong Team Player and willing to collaborate with others.
Ability to engage with internal and external stakeholders.

Preferred Experience
Previous experience working in an customer care environment
Previous experience in a credit control role
Good understanding of the laws and regulations relating to Debt Collection activities.

Skills and Abilities and Personal Attributes
Fluent in both written and spoken English and French
Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.
Ability to adapt to new procedures and systems quickly.
Ability to multi-task and understand the importance of prioritisation.
Possess a keen eye for detail and be able to spot and correct mistakes.
Polite, efficient communication manner.
Strong Team Player and willing to collaborate with others.
Ability to engage with internal and external stakeholders.

Expected behaviours
Proactive, curious and punctual.
Result orientated.
Meticulous
Self-motivated, enthusiastic and keen to learn and develop personal skills/knowledge.
Solution

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!

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