Product Support Expert, CAD 3D
职位描述
How will you CONTRIBUTE and GROW?
As the CAD 3D Product Support Expert within Air Liquide Engineering & Construction (AL E&C), you provide technical expertise on product / services/solutions related to Engineering, Procurement and Construction (EPC) domain to ensure their availability and reliability through proactive maintenance and incident resolution meeting Service Level Agreement. This role requires expertise in Intergraph Smart 3D administration, with Aveva E3D knowledge as an added advantage. CAD 3D Setup & Technical Project Execution Project Setup & Delivery: Ensure timely project setup and delivery for 3D CAD environments, including 3rd-party project setups (numbering conventions, symbology, and access rights management) per E&C standards and governance.
Operational Continuity: Guarantee the continuous operationality, performance, and availability of 3D CAD tools for local design teams.
User Support, Training & Governance User Support & Troubleshooting: Provide user support (e.g., conducting training on tools usage), technical expertise and guidance to resolve technical issues related to EPC domain applications within SLA timeframe.
Standards & Compliance: Ensure implementation of 3D models according to E&C Standards, client requirements, and governance practices.
Ensure the right level of communicatio n is provided to customers / end users.
Mentor junior support experts when necessary
Strong technical knowledge of application support and maintenance processes, including troubleshooting and incident management, and release management
Proficiency in Hexagon Smart 3D & Aveva E3D: In-depth knowledge of their functionalities, configurations, hardware requirements, troubleshooting daily users issues and performance problems
3D CAD Data Management & Database Troubleshooting: Advanced in maintaining project databases, resolving data integrity issues, and troubleshooting performance problems. SQL / Database fundamental knowledge is required.
Understanding of Engineering Design Workflows / Processes (min basic level): Knowledge of typical EPC project phases, deliverables and how CAD 3D tools are applied in disciplines like piping, structural, instrumentation and electrical
CAD 3D Advanced skills: Ability to understand, troubleshoot and potentially modify customizations or scripts
Inter-tool Integration & Data Exchange: Knowledge of how Hexagon Smart 3D and Aveva E3D integrate with other engineering tools (e.g. P&ID tools, E&I tools)
Proficiency in diagnosing and resolving complex technical issues in digital applications
___________________ Are you a MATCH?
Education
Bachelor or Master Degree
Training, certification
Product certifications (Aveva E3D module and Intergraph Smart® 3D module)
Domain
Engineering IT and Engineering Discipline Specific
Work Experience
Engineering IT application support in EPC Business
>12 y.
Language
English
Level
Fluent
E&C Operations
>10 y.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
公司 · Company
在招10个岗位
⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准