Spare Parts Order Specialist - Commercial Vehicles

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About BYD

Our Purpose is to

build a zero-emission future that reconnects humanity with nature.

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About BYD Hungary

BYD Hungary is central to BYD's European strategy, with its European headquarters located in Budapest.

Spare Parts Order Specialist – Commercial Vehicles

Location: Hungary, Budapest Dombóvári út

About the Role

The Spare Parts Order Specialist – Commercial Vehicles is responsible for managing spare parts orders and providing professional support to customers, service providers, and internal stakeholders across Europe.

The role focuses on accurate and timely order processing, effective customer communication, coordination of deliveries and backorders, and resolution of order-related issues. The position plays an important role in maintaining a high level of customer satisfaction and supporting the smooth operation of the European commercial vehicle spare parts business.

Key Responsibilities

• Maintain daily communication with European customers, service providers, and internal teams.

• Process and monitor spare parts orders in the online ordering system.

• Verify order information, including part numbers, quantities, prices, delivery addresses, and requested delivery dates.

• Provide customers with information regarding spare parts specifications, availability, pricing, lead times, and order status.

• Follow up on backorders, delayed deliveries, urgent orders, and other order-related exceptions.

• Coordinate with warehouse, logistics, planning, procurement, finance, and after-sales teams to ensure timely and accurate order fulfilment.

• Support customers in identifying and ordering the correct spare parts.

• Handle customer enquiries, complaints, returns, claims, and order discrepancies.

• Maintain accurate customer, order, pricing, and delivery information in the relevant systems.

• Support the maintenance and improvement of spare parts catalogues and ordering processes.

• Maintain effective communication with European and international suppliers.

• Assist with spare parts availability, inventory monitoring, and service-level improvement.

• Support technical campaigns and vehicle upgrade projects by coordinating spare parts requirements and deliveries between BYD headquarters and European teams.

• Prepare and analyse order, delivery, backorder, and customer-service reports.

• Identify recurring operational issues and contribute to process and system improvements.

Your Profile

• Bachelor’s degree or equivalent qualification, preferably in business administration, logistics, supply chain management, international trade, or a related field.

• At least three years of relevant experience in spare parts order management, customer service, sales administration, logistics, supply chain, or after-sales operations.

• Previous experience in the automotive, commercial vehicle, technical service, or spare parts industry is preferred.

• Strong experience in processing customer orders and coordinating with warehouses, logistics providers, and internal departments.

• Professional proficiency in English, both written and spoken.

• Knowledge of another major European language—particularly German, Italian, or French—is strongly preferred.

• Strong customer-service orientation and commercial awareness.

• Good problem-solving skills, particularly in relation to supply chain, order fulfilment, and delivery challenges.

• Strong communication skills and the ability to work effectively in an international and cross-functional environment.

• Good analytical skills, attention to detail, and a strong sense of ownership.

• Advanced Excel skills and practical experience with ERP, CRM, order management, or warehouse management systems.

• Ability to prioritise multiple tasks, work under pressure, and meet deadlines in a dynamic environment.

• Proactive, accurate, organised, and able to work both independently and as part of a team.

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