Dealer Service Quality Specialist-Quality Division

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About BYD

Our Purpose is to

build a zero-emission future that reconnects humanity with nature.

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

As a Dealer Service Quality Specialist, you will be responsible for driving continuous improvements in dealer service capabilities and customer experience across the entire customer lifecycle, including vehicle inquiries, purchase, delivery, and after-sales maintenance. By leveraging customer feedback analysis, data insights, on-site assessments, and improvement initiatives, you will identify service quality gaps, develop actionable solutions, and support implementation to enhance dealer performance and customer satisfaction.

Key Responsibilities:

•
Analyze satisfaction data, customer feedback, and business performance indicators to identify key service issues and improvement opportunities at dealerships;
• Collaborate with sales, after-sales, operations, and other cross-functional teams to drive service improvement initiatives and track implementation effectiveness;

• Conduct on-site dealer visits and service quality assessments, verify actual service execution, and deliver visualized evaluation and improvement reports;

• Analyze competitive service performance from a customer experience perspective, identify industry trends and best practices, and provide insights for service enhancement;

• Regularly report service quality assessment results, improvement progress, and optimization recommendations to management;

• Support the team in completing special projects and other tasks assigned by the team leader.

Skills, Qualifications, and Experience Required:

1. Over 2 years of experience in quality management, Customer Experience, or Retail Operations. Experience in the passenger car sector is preferred.

2. Excellent skills in data analysis, communication, coordination, and project management.

3. Proficient in spoken and written English; additional language skills (e.g., Polish, Slovak, Romanian, Serbian, or Bulgarian) would be an advantage.

4. Willing to undertake regular monthly business travel across Europe.

5. Eligible to work in the HU

6. Full Clear EU driving licence

If you align with our mission and have the skills we need, apply to be our Dealer Service Quality Specialist in Hungary today. Join us in our journey towards a sustainable future!

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