BYD & DENZA Aftersales - Mobile Service Technician - Belux

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

About The Role

This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements.

Key Responsibilities

On-Site Technical Service

Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.

Remote Technical Support

Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.

Cross-Functional Issue Escalation

Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

Big Data & Advanced Diagnostics

Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.

Quality Feedback & Improvement

Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.

Premium Customer Interaction

Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Profile

Professional Background :

At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).

Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.

Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.

Technical Skills :

Solid diagnostic and troubleshooting capabilities.

Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.

Knowledge of high-voltage safety procedures and EV architecture.

Ability to interpret technical data, failure patterns, and quality reports.

Soft Skills & Behaviours :

Customer-focused mindset with strong communication skills according to Premium/Luxury standards.

Ability to operate independently in the field with discipline and reliability.

Strong problem-solving approach and sense of ownership.

Calm, professional, and confident when dealing with customers onsite.

Other Requirements :

Valid driver’s license.

Ability to travel within the region for on-site interventions.

Fluent in French and English.

Location:
Based in Brussels, with an itinerant schedule covering customer sites as needed

Type of Employment:
Full-time

About BYD Group:

Founded in February 1995, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries. Committed to creating a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees across more than 400 cities in 79 countries, actively driving the implementation of complete zero-emission and emission-reduction solutions. In 2023, BYD Auto sold 3.02 million NEVs (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales. In January 2024, BYD became the official partner of UEFA EURO 2024, providing eco-friendly mobility services for the championship.

BYD embraces the responsibilities and duties of this era, firmly embracing the tides of electrification and automotive intelligence, and is asserting itself as a global leader in new energy vehicles in China and around the world, paving the way for ecological innovation and development.

Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world🌏.

⚑ 岗位信息收录自公开招聘页（Teamtailor），以雇主官网为准