DENZA Mobile Service Engineer

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DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.

Key Responsibilities

On-site Technical Service:
Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.

Remote Troubleshooting:
Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.

Issue Escalation & Coordination:
Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions.

Advanced Diagnostics & Data Analysis:
Use diagnostic systems and big-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time.

Quality Feedback & Continuous Improvement:
Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.

Customer Experience:
Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.

Documentation & Reporting:
Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.

Professional Background:

3–5 years’ technical experience in automotive service, preferably with premium or electric vehicle brands (e.g. Mercedes‑Benz, BMW, Audi, Tesla, Volvo).

Practical experience working on mechanical, electrical and high-voltage EV systems.

Previous roles as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist are advantageous.

Technical Skills:

Strong diagnostic and troubleshooting capabilities across vehicle systems.

Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.

Knowledge of high-voltage safety procedures and EV architecture.

Ability to interpret technical data, failure patterns and quality reports.

Soft Skills & Behaviours:

Customer-focused with excellent communication skills consistent with premium service standards.

Ability to work independently in the field with discipline, reliability and a sense of ownership.

Structured problem solver who remains calm and confident when interacting with customers.

Team player who collaborates effectively with internal stakeholders to drive solutions.

Other Requirements:

Valid driving licence and willingness to travel within the region for on-site interventions.

Fluent in English and the local market language.

Commitment to comply with health and safety procedures, including high-voltage safety protocols.

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