Customer Service Agent - Italian

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Do you enjoy helping customers and solving problems every day?

Would you like to be part of a growing international team shaping the future of sustainable mobility?

At
BYD
, we are shaping the future of sustainable mobility. To support our growing European operations, we are building a new
Customer Service Center
and are looking for
Italian-speaking Customer Service Agents
to join our team.

In this role, you will be the first point of contact for our customers, supporting them through multiple channels such as
phone, email, live chat, social media, and dealer networks
. Your goal will be to deliver a high-quality customer experience by providing timely, accurate, and customer-focused solutions.

Your Responsibilities

Handle customer inquiries, complaints, roadside assistance cases, suggestions, and positive feedback via
inbound calls, emails, and live chat

Ensure a professional, empathetic, and solution-oriented approach in every customer interaction

Accurately document customer cases and create tickets for follow-up by relevant internal teams when needed

Actively collaborate with internal departments to ensure timely resolution of customer requests

Maintain high standards in call quality, documentation accuracy, and customer satisfaction

Continuously develop product knowledge and communication skills to provide excellent service

What We Are Looking For

College degree or equivalent experience (customer service experience is an advantage)

Native or fluent Italian language skills

Upper-intermediate (B2) level English
for internal communication

Confident computer skills and the ability to work with multiple systems

Fast and accurate typing skills (minimum 60 words per minute)

Strong sense of responsibility and the ability to remain calm under pressure

Excellent communication skills, adaptability, and a customer-focused mindset

Professional attitude with strong organizational and time-management skills

What We Offer

The opportunity to be part of a
newly established, growing Customer Service Center

A stable, full-time position at a leading global company in the
electric vehicle industry

Professional onboarding and continuous learning opportunities

A collaborative, international work environment

Competitive compensation and benefits package

If you are passionate about customer service and would like to contribute to a more sustainable future, we would love to hear from you.

👉

Apply now and become part of BYD’s European journey.

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