XTN-1A85976 | CHANNEL ORDER PROCESSING SPECIALIST - JAPANESE BILINGUAL

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Make your next big career move by applying as KMC Solutions’ next CHANNEL ORDER PROCESSING SPECIALIST - JAPANESE BILINGUAL! The Channel Operations team supports channel and alliance partners. We have oversight of and are accountable for the operational readiness of quote-to-order capabilities, the user experience, and the processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. The Channel Order Processing Specialist’s scope of work will center around processing indirect channel orders and responding to inbound queries from partner and internal teams. On top of your salary, here are the exciting benefits you can look forward to: Work from home until further notice Comprehensive health benefits Diverse learning growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a CHANNEL ORDER PROCESSING SPECIALIST - JAPANESE BILINGUAL include: Process channel orders from distributors, direct resellers, and carriers Process order provisioning quotes for Distributor and Reseller transactions Ensure completeness and accuracy when processing POs and quotes Ensure orders are processed in a timely manner and follow up as necessary adhering to defined SLAs Track orders and provide order confirmations to external partners Take actions to drive resolution of outstanding PO and quote issues Respond to Channel Order tickets in Zendesk adhering to defined SLAs Resolve Order Processing ServiceNow tickets from internal teams Contribute to ongoing process and workflow improvements Support Month and Quarter close activities Support ad-hoc assignments as required To apply for the role, you must have the following: 1-2 yrs experience in a Japanese related work N3-N2 Japanese-Language Proficiency level and able to speak business Japanese level 2-3 years of operations experience preferably in a SaaS/cloud company Highly motivated, self-directed individual who thrives in a fast-paced team environment Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing deadlines Excellent organizational skills with attention to detail; ability to manage multiple priorities in parallel Ability to prioritize workload and manage a high volume of orders at the quarter and month-end close Prior order management experience is a plus Working knowledge of Salesforce.com, Zuora, Zendesk, or ServiceNow is a plus SaaS, software, or technology-based company experience a plus Bachelor’s Degree or equivalent experience KMC Careers If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT Development, Marketing, Business Administration, HR Recruitment and Legal Finance Roles. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement peo

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