Tier 2 Client Support Developer

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Impartner is a global leader in the channel management sector, and we are looking for growth-minded thought leaders to PARTNER with us! Our company is #1 in our space and is accelerating away from the pack. We're winning, and we're having fun doing it. We're looking for a skilled, customer-focused Tier II Client Support Developer to join our Client Support team at Impartner in the UK. In this role, you'll keep our platform running smoothly for industry-leading organisations with 500+ employees. When an issue goes beyond first-line support, you'll be the one who solves it: investigating escalated cases, troubleshooting integrations and configurations, diagnosing root causes and delivering fixes that keep our customers' partner programmes moving. You'll work closely with our product, engineering and customer success teams to resolve problems quickly and prevent them from coming back. Impartner is changing the way companies think about and run business in partner-driven ecosystems, and your work will help our customers get the full value from it At Impartner , this means you will: You will be responsible for filing reports regarding problems with Impartner products You will be looking into technical issues and troubleshooting You will work on fulfilling customer requests for changes Help find solutions for customer issues and concerns Stay up to date with product changes and any new technologies that have been introduced Offer suggestions for product improvement, as well as report any defects which may arise You will be expected to use HTML/CSS/Bootstrap/JavaScript/ and C#/.Net in this role You will be checking in code and pushing code to multiple environments and verifying your own work You will be working with many CRMs, primarily Salesforce You may be asked to work ‘off hours’ in certain situations, as sometimes you will be ‘on-call’ for emergencies. What we're looking for: Motivated self-starter and self-sufficient Excellent communication and interpersonal skills with superior attention to detail Prior experience directly supporting customers, helping them troubleshoot various applications Ability to code in .net, JavaScript, C#, HTML, CSS, Bootstrap. Experience with Visual Studio or any code editor Previous experience working with Salesforce Bachelor’s degree in computer science, engineering, IT, information systems or equivalent work experience. Job Location This position is remote, but candidates must be located in the UK. Impartner is an equal opportunity employer. Diverse perspectives and experience improve the results of the team and contribute to the culture and company. We believe inclusion leads to an awareness that is critical to building our strongest teams. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities and veterans. Originally posted on Himalayas

Impartner是渠道管理领域的全球领导者，我们正在寻找具有成长思维的思想领袖与我们合作！我们在所属领域排名第一，并正在加速拉开与竞争对手的差距。我们正在赢得胜利，并且乐在其中。我们正在寻找一位技术娴熟、以客户为中心的二级客户支持开发人员，加入我们在英国Impartner的客户支持团队。在这个职位上，你将确保我们的平台为拥有500名以上员工的行业领先组织顺畅运行。当问题超出一线支持范围时，你将负责解决它：调查升级案例、排查集成和配置问题、诊断根本原因并交付修复方案，确保我们客户的合作伙伴计划持续运转。你将与我们的产品、工程和客户成功团队紧密合作，快速解决问题并防止其再次发生。Impartner正在改变企业对合作伙伴驱动生态系统的思考和运营方式，你的工作将帮助我们的客户从中获得全部价值。在Impartner，这意味着你将：负责提交有关Impartner产品问题的报告；调查研究技术问题并进行故障排除；处理客户的变更请求；帮助寻找客户问题和关切的解决方案；及时了解产品变更以及任何已引入的新技术；提出产品改进建议，并报告可能出现的任何缺陷；该职位要求你使用HTML/CSS/Bootstrap/JavaScript/和C#/.Net；检入代码并将代码推送到多个环境，并验证自己的工作；与多种CRM协作，主要是Salesforce；在某些情况下，你可能需要“非工作时间”工作，因为有时你需要“随叫随到”处理紧急情况。我们正在寻找：积极主动、自我驱动且能够独立工作；出色的沟通和人际交往能力，注重细节；具有直接支持客户、帮助其排查各种应用程序问题的经验；能够使用.net、JavaScript、C#、HTML、CSS、Bootstrap编写代码；有Visual Studio或任何代码编辑器的使用经验；有使用Salesforce的经验；计算机科学、工程、IT、信息系统学士学位或同等的工作经验。工作地点：该职位为远程工作，但候选人必须位于英国。Impartner是平等机会雇主。多元化的视角和经验能够改善团队成果，并为文化和公司做出贡献。我们相信包容性能够带来一种意识，这对于打造我们最强大的团队至关重要。我们鼓励来自代表性不足群体的申请者，包括但不限于女性、LGBTQ群体成员、有色人种、残障人士和退伍军人。最初发布于Himalayas

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