Principal Consultant, Epic

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Make a difference. Be happy. Grow your career. The Role Provide consulting services to clients on implementation-related projects in a project leadership, strategic, or executive capacity. Work directly with the Epic team to enable sales opportunities, support solution development, and provide exceptional solution delivery based upon the needs of Nordic clients. Key Responsibilities The Principal Consultant will perform, and is not limited to, any combination of the following duties and responsibilities below: Strategic Project Oversight and Delivery Plans, oversees, and executes implementations and strategic initiatives spanning multiple workstreams across the client site including but not limited to: Healthcare transformation initiatives Strategic implementation, affiliate, and education projects Operational, clinical, revenue cycle, and technical readiness Third-party selection, integration, migration, and cutover Pre-go-live activities and preparation Long-term support strategies Provides proactive strategic advisory guidance to Nordic clients based on Nordic best practices, previous experience, and input from Implementation Services leadership Manages projects, portfolios, and programs and delivers on time, on budget, and with positive outcomes aligned with customer’s strategic plan, quality metrics, and KPIs Ensures overarching initiative health and acts as a main point of contact for all project-related escalations. Oversees the development and maintenance of detailed strategy documents, project and communication plans, and risk/decision trackers Manages overall discovery, configuration, and testing processes Manages scope, change order, and change management processes Manages project budget and anticipates necessary changes; clearly communicates the impact of project changes to client budget Defines and tracks milestones in concert with client’s needs Use, update, and customize client and Nordic-provided tools throughout project life cycle Manages the creation of polished project deliverables and communications Present with confidence and well-polished demeanor; facilitate executive-level meetings with a high degree of independence Manage large and strategic meetings effectively Deliver regular status reports; oversee project close, lessons learned, and knowledge transfer Consultant Team Management Manages cross-functional teams, investing in the success and quality across Nordic and the client Work with Engagement Advisor to interview and identify project team members, as needed Assists with onboarding and team orientation Manage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance Sales Enablement Solutions Development Assist with creation of Nordic solution materials, such as toolkit documentation and proposals Assists in aligning Nordic’s solutions with client needs and opportunities Participates in discussions on client needs with Implementation Services leadership for new solution creation Share lessons learned and best practices with the Implementation Services team to help improve our solutions, tools, and recommendations based on learnings Serve as lead advisor or project management consultant resource for client opportunities Work with Implementation Services leadership to build sales presentations and collateral and present to client Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested Skills and Experience Bachelor’s degree or equivalent work experience. At least one Epic certification preferred, but not required 15+ years of experience with healthcare systems 5+ years Epic implementation experience required in a director or project management-level role Direct experie

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