Telecross Volunteer - National

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Availability: Mornings Time involved: (minimum) 4 hours per week Ongoing long-term position (minimum 12-month commitment) Must be able to commit to at least two shifts per week on a regular basis Any day of the week (including weekends) Volunteering from your own home, you will need access to a computer or laptop with a reliable internet connection Statement of voluntary service available after 12 months Centrelink confirmation of volunteer hours available Commitment to participate in mandatory training and e-learning modules Comprehensive training and ongoing support provided by Red Cross Opportunity to volunteer from home or from selected Red Cross offices across Australia Standard Shift Times (Please note: Shifts are subject to availability and will be discussed during your interview. If you wish to discuss prior, please contact the Aged Community Care Volunteer Assistance Team) ACT/NSW/TAS/VIC QLD/NT SA WA 00am-10:00am (AEDT) 00am-9:00am (AEST) 00am-9:00am (ACDT) 00am-10:00am (AWST) Recommended commitment is 4 hours per week, typically split across two 2-hour shifts. Additional hours may be available depending on operational needs. Why Choose to volunteer with Red Cross? You can help improve lives and create a positive impact in your community. It is an opportunity to enhance your skills and knowledge and gain new experiences. You will be helping Red Cross support older and vulnerable people across Australia through a range of volunteer-based programs. Gain valuable communication and digital skills. Join Australia's largest humanitarian network. Receive ongoing training and support throughout your volunteer journey. The Program Telecross Telecross provides daily wellbeing calls to people who may be vulnerable due to age, health concerns, disability or social isolation. Telecross supports vulnerable people during extreme weather events and emergencies, helping them stay informed, prepared and connected. The Opportunity We are looking for compassionate and reliable volunteers who are passionate about supporting older Australians and vulnerable members of the community. As a Telecross Volunteer, you will make scheduled wellbeing calls, provide social connection, accurately record outcomes and work collaboratively with the Operations Team using Microsoft Teams and Dynamics 365. Comprehensive training and ongoing support are provided. Key Requirements Your Commitment: Be willing to join a nationwide team delivering support programs within Aged and Community Care. Make friendly and supportive wellbeing calls to participants. Provide meaningful social connection through regular conversations. Accurately record call outcomes and participant information using approved systems. Use Microsoft Teams and Dynamics 365 to complete volunteer duties. Follow privacy, safeguarding and escalation procedures. Possess strong communication and active listening skills. Be comfortable working independently within a structured environment. Respect the privacy, rights and dignity of clients and maintain confidentiality of all information obtained during service delivery. Maintain clear professional relationships and boundaries. Participate in mandatory learning and development activities. Commit to upholding Red Cross policies and the Aged Care Code of Conduct. Demonstrate cultural sensitivity and provide inclusive support to people from diverse backgrounds Red Cross will ensure you have training, ongoing support and access to other opportunities within the world’s largest humanitarian network. The Impact By volunteering with Telecross Telecross Redi, you become an important source of connection, confidence and safety for vulnerable Australians. Every call helps reduce loneliness, provides reassurance and supports participants to remain connected to their communities. Your contribution helps improve wellbeing, strengthens resilience and provides peace of mind to participants, carers and families. In return, you'll gain valuable communication and dig

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