Principal Software Engineer — Platform Services

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About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware .com. Job Description: As a Principal Software Engineer on the Platform Services team, you will serve as the senior technical authority for the services layer of the Certent Equity Management (CEM) platform — a portfolio of services spanning data processing, file transfer, financial data feeds, communications, compliance, and shared infrastructure. Reporting to the Engineering Manager, you will own the reliability, observability, and modernization of these services across multiple production ecosystems. This is a pure IC role. Your job is to write great code, make sound architectural decisions, and drive the technical evolution of a mission-critical platform that was recently migrated to Azure and is now entering a cloud-native modernization phase. You will be the go-to technical voice for platform reliability, resilience, and shared engineering standards on the Platform Services Team, partnering closely with the Scalable Architecture Team as they define the future-state design patterns this portfolio will adopt. The services you own span a wide range of modernization stages — some recently refactored, others carrying significant technical debt. Your immediate mandate is improving the reliability and resilience of these services in their current state — reducing fragility, improving observability, and ensuring production stability across multiple ecosystems. The longer-term opportunity is to partner with the Scalable Architecture Team to determine the right cloud-native path forward and sequence the modernization of legacy services into that future state. You will bring an AI-first mindset — genuinely integrating agentic development tooling into your daily workflow and setting the standard for your team. Responsibilities Platform Reliability Observability Own and evolve the platform's observability posture — structured logging, distributed tracing, health check endpoints, and correlation tracking — ensuring consistent adoption and coverage across all services. Drive SLO/SLI definition and dashboard creation; expand alerting coverage from log-based alerts to include APM metrics, latency, and throughput. Identify and eliminate reliability anti-patterns across the portfolio — replacing fragile legacy patterns with resilient, cloud-native alternatives. Implement proper resilience patterns — circuit breakers, retry policies, graceful degradation, dead-letter handling, and idempotent message processing. Replace legacy messaging anti-patterns (database polling, file-system coupling) with event-driven messaging infrastructure — this is the highest-impact reliability improvement available to the platform today. Technical Ownership Architecture Serve as the senior technical authority for the Platform Services portfolio — owning architecture, reliability, and engineering quality across a broad set of production services. Assess the current state of the service portfolio, identify the highest-impact reliability and modernization opportunities, and build a sequenced roadmap in partnership with the Scalable Architecture Team and Engineering Manager. Evaluate and recommend the right cloud-native Azure services and patterns for the platform's future state — this is an open architectural question you will help answer, not a predetermined path. Own shared library and cross-cutting infrastructure used across the service portf

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