Project Manager, Professional Services

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About TTG Thatcher Technology Group (TTG) provides direct selling solutions to companies around the world. TTG is seeking a driven and detail-oriented Intermediate Project Manager to join its Professional Services Team, leading client engagements across TTG’s software platforms: Prowess – TTG’s established .NET Framework direct selling application. Ascend – TTG’s newer .NET Core microservice-based direct selling platform. The Opportunity In this role, the Project Manager will take increasing ownership of client engagements — from onboarding through post-implementation support — operating with growing autonomy while collaborating with senior team members on escalations and strategic decisions. This is a multi-faceted role blending hands-on technical project work with client relationship management. Location: Canada (remote) The salary range for this role is $90,000–$105,000 CAD per year. Final compensation will be determined based on experience and skills. What You'll Own Lead client implementations from start to finish Own the day-to-day delivery of software implementation and migration projects, from requirements and planning through testing, go-live, and post-implementation support. Build project plans, milestones, customer testing plans, cutover strategies, and contingency plans. Coordinate software upgrades, testing activities, and dependencies across technical and client teams. Manage multiple client engagements or workstreams at the same time, including smaller enhancements and statements of work. Keep delivery, budgets, and resources on track Monitor scope, timelines, budgets, resource capacity, dependencies, risks, and delivery commitments. Track actual project costs against plan, forecast variances, and take action when financial or delivery targets are at risk. Identify risks and constraints early, determine appropriate next steps, and escalate when senior support is needed. Keep project plans, requirements, workflows, testing records, defects, decisions, and reporting aligned and accurate. Intermediate Produce accurate, scheduled reporting on milestones, deliverables, velocity, burndown, budget performance, resource capacity, and timeline risk. Own the client relationship throughout delivery Act as a dependable point of contact for clients, keeping expectations, responsibilities, decisions, and next steps clear. Lead project meetings, status updates, escalations, and decision-making discussions with client and internal stakeholders. Translate technical topics for non-technical audiences and ensure technical teams have the business context they need. Build trust through transparent communication, realistic expectation-setting, sound judgment, and consistent follow-through. Travel occasionally when required for client or project needs. Responsibilities may evolve as the Professional Services team grows. What We're Looking For 3–5 years of experience in project management, preferably in software implementation or SaaS environments. Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical, organizational, and prioritization skills. Effective communicator — comfortable translating technical concepts for non-technical audiences and vice versa. Experience working both independently and in collaborative, cross-functional team settings. Ability to adapt to shifting priorities, demands, and timelines with composure. Familiarity with AI-assisted tools to support project documentation, reporting, and workflow efficiency. Excellent verbal and written communication skills. Bachelor’s degree in Computer Science, Business, or a related field preferred; equivalent professional experience will be considered. Familiarity with project management or collaboration tools such as Smartsheet, Jira, Confluence, or similar. Demonstrated ability to manage resource capacity, recognize when intervention is needed, and resolve or escalate delivery constraints. Strongly Preferred PMP certificat

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