P-Staff Customer Success Manager, UK
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你准备好释放智能了吗？如果你认为自己并不符合以下所有条件，但仍然对这个职位感兴趣，请申请。没有人能符合每一个条件——我们在寻找在某些领域特别出色、在其他领域也有一定兴趣和能力的候选人。Staff Customer Success Manager 关于该职位：作为Staff/Senior Customer Success Manager，你……
职位描述 · 原文
Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. Staff Customer Success Manager About the Role: As a Staff/Senior Customer Success Manager, you will set the standard of what great looks like in our CS organisation. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value. What You'll Do: Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes. Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong ’s impact on their business. Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers. Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment. Harness Data Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights. Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs. Command the Platform: Confidently articulate the unique value of Kong 's components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.). Manage Renewals Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene What You'll Bring: Grit Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues. Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes. Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins. Prioritisation: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention. About Kong : Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong ’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit . Originally posted on Himalayas
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