Technical Account Manager, Observe

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At Snowflake , we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake , your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake , we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe. This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency. This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments. What You’ll Do Serve as the primary technical owner and trusted advisor for assigned strategic accounts Build deep familiarity with customer architectures, datasets, use cases, and operational goals Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost Lead regular health checks, architecture reviews, and proactive improvement initiatives Identify new use cases and expansion opportunities aligned to customer outcomes Coordinate technical escalations and advocate across Support, Engineering, and Product when needed Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios What You’ll Bring 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles Strong hands-on experience operating production observability platforms Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization) Ability to lead complex technical conversations with practitioners and engineering leadership Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates A pragmatic, consultative mindset focused on solving real-world production problems Nice to Have Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry Experience modernizing from legacy logging or monitoring tools to modern observability platforms Familiarity with cloud-native services (AWS, GCP,

在Snowflake，我们正在推动代理型企业时代的发展。为了迎接这个新时代，我们在各个职能中寻找AI原生的思考者，他们因有机会重塑自己的工作方式而充满活力。你不仅仅是使用工具；你拥有与生俱来的好奇心，将AI视为高信任度的协作者，它是你解决问题和加速影响力的核心。我们寻找低调谦逊、在动态且快速变化的环境中茁壮成长、以实验心态行动的人——他们快速测试新兴能力，以发现更简单、更强大的交付成果方式。在Snowflake，你的角色不仅仅是执行某项职能，而是帮助重新定义工作完成方式的未来。Observe by Snowflake是一个高增长的SaaS可观测性平台，构建在Snowflake AI Data Cloud之上，使企业能够以10倍速度排查现代分布式应用程序的问题。现在，作为Snowflake的核心组成部分，我们在Snowflake平台的演进中达到了一个重大里程碑。通过将AI驱动的可观测性直接引入Snowflake生态系统，我们创建了首个真正统一的遥测和业务数据平台。我们正在寻找一位技术客户经理，与我们的最具战略性的企业客户合作，确保他们从Observe中获得持续的运营价值。这是一个动手实践的售后技术角色，专注于长期平台采用、优化和技术合作。你将直接与SRE、DevOps、平台和工程团队合作，将Observe嵌入日常工作流程，随时间推移演进遥测策略，并持续提升可靠性、性能和成本效率。这个角色非常适合经验丰富的可观测性从业者，他们喜欢深度嵌入客户团队、解决真实的生产挑战，并在复杂的企业环境中充当值得信赖的技术顾问。你将做什么：担任指定战略客户的主要技术负责人和值得信赖的顾问；深入了解客户架构、数据集、用例和运营目标；与SRE、DevOps和平台团队合作，将Observe集成到日常运营工作流程中；优化数据集、查询、仪表板和告警，以提升可靠性、信号质量、性能和成本；主导定期健康检查、架构审查和主动改进计划；识别与客户成果相一致的新用例和扩展机会；在需要时协调技术升级并在Support、Engineering和Product之间进行倡导；在变更事件、扩展计划和复杂运营场景中提供清晰的技术指导。你将带来：7年以上SRE、DevOps、平台工程、可观测性工程或面向客户的技术咨询角色经验；操作生产可观测性平台的强大实践经验；直接使用领先可观测性解决方案的经验，如Datadog、Dynatrace、Splunk、New Relic、Grafana、Elastic (ELK)或类似平台；OpenTelemetry的实践经验，包括信号（日志、指标、追踪）、插桩策略、收集器和遥测管道；对分布式系统、云原生架构和现代DevOps实践有深入理解；改善运营成果的经验（事件响应、告警质量、故障排查速度、遥测治理或成本优化）；能够与从业者和工程领导层主导复杂的技术对话；强大的书面沟通能力，用于架构摘要、优化计划和面向高管的更新；务实、咨询式的心态，专注于解决现实世界的生产问题。加分项：帮助组织使用OpenTelemetry标准化或演进遥测策略的经验；从传统日志或监控工具现代化升级到现代可观测性平台的经验；熟悉云原生服务（AWS、GCP、

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