Billing Specialist

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Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall ’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall , you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the role: Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. Key Responsibilities: Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.) Assist customer-facing teams with invoicing, subscriptions, and payment management topics Maintain accurate customer account balances Collaborate closely with the Accounts Receivable and Cash Collection teams Build and maintain professional relationships by delivering a world-class billing support experience Develop and maintain in-depth knowledge of Aircall ’s billing and payment processes Requirements: Fluency in English and Spanish. French and German are a plus. 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience. Excellent written and verbal communication skills Experience with ticketing tools and support systems Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders) Analytical mindset with curiosity to investigate and resolve complex inquiries Strong time management and prioritization skills High level of empathy and customer orientation Ability to multitask across different platforms and communication channels Comfortable working cross-functionally in an international, multilingual, remote environment Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite multi-cultural mindset 💵 Competitive salary package benefits 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, internet, and childcare reimbursements 💚 Generous parental leave policy DE I Statement: At Aircall , we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re work

Aircall 是一个独角兽级别的、AI 驱动的客户通信平台，全球超过 22,000 家公司使用它来推动收入增长、更快解决问题并扩展面向客户的团队。我们正在重新定义客户通信，将语音、SMS、WhatsApp 和 AI 整合到一个无缝的工作空间中。我们的发展势头源于一个简单的理念：帮助团队更聪明地工作，而非更辛苦地工作。Aircall 的 AI Voice Agent 自动处理常规通话，AI Assist 简化通话后工作，AI Assist Pro 提供实时指导，让人们能够发挥最佳水平。其结果是更高的收入、更快的解决速度和能够自信扩展的团队。Aircall 总部位于巴黎（我们的欧洲总部），在北美以西雅图（我们的北美总部）为锚点拥有强大的影响力，并在马德里、伦敦、柏林、旧金山、纽约市、悉尼和墨西哥城设有团队。我们打造了客户喜爱的产品和一个快速扩展的业务，背后有世界级投资者的支持，并由多条产品线的快速 AI 创新驱动。在 Aircall，你将加入一家处于发展中的公司。我们雄心勃勃、以产品为驱动、以执行为核心，具有可见的影响力、快速的决策和真实的增长。我们在 Aircall 的工作方式：我们以客户为中心、以数据为驱动，并专注于交付有意义的成果。我们重视主人翁精神、持续学习和有思考的速度。如果你在一个协作、快节奏、信任和影响力至关重要的环境中如鱼得水，你会在这里找到归属感。关于该职位：在我们的财务团队中，Billing 团队负责管理 incoming 账单和支付相关咨询。我们的使命是提供准确的解决方案、清晰的沟通和高水平的客户满意度，同时确保完全遵守财务指南和流程。主要职责：支持客户解决账单和支付咨询（收据、贷项通知单、发票、支付处理等）协助面向客户的团队处理开票、订阅和支付管理相关事项维护准确的客户账户余额与应收账款和现金催收团队紧密合作通过提供世界级的账单支持体验，建立和维护专业关系深入了解并持续掌握 Aircall 的账单和支付流程要求：流利的英语和西班牙语。法语和德语为加分项。1 年以上 B2B SaaS 客户支持岗位经验，或可迁移的相关经验。优秀的书面和口头沟通能力有使用工单工具和支持系统的经验较强的技术能力（能够理解并向客户和内部利益相关者解释账单相关概念）具有分析思维，并有好奇心去调查和解决复杂咨询较强的时间管理和优先级排序能力高度的同理心和客户导向能力能够在不同平台和沟通渠道之间多任务处理能够在国际化、多语言、远程环境中跨职能协作熟练使用 AI 驱动的工具，以提高日常工作效率、质量和问题解决能力为什么加入我们？🚀 加入 Aircall 的关键增长和机会时刻 💆‍♀️ 我们重视人才，在 Aircall 工作与生活的平衡很重要 📚 快速学习的环境、创业精神和强大的团队精神 🌍 45+ 国籍：国际化多元文化思维 💵 有竞争力的薪资套餐福利 🏨 医疗、牙科和视力保险 100% 覆盖 📈 401k 计划并提供公司匹配！✈️ 无限 PTO——需要时间让自己以最佳状态投入工作！⭐️ 健康、网络和育儿报销 💚 慷慨的育儿假政策 DE I 声明：在 Aircall，我们相信多样性、公平和包容——无论出身、身份、背景和取向——是我们旅程的核心。我们为在企业内部促进积极包容而感到自豪，以培养所有人的强烈归属感。我们致力于

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