Senior Account Manager

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Salary Range: $105,000 - $125,000 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand). Who We Are Persado is an innovative Marketing AI platform that integrates high-performance creative generation with automated review of compliance risks. Used by 8 out of the top 10 US banks today, the Persado platform orchestrates collaboration between marketing and compliance teams as they generate content that balances performance and compliance risk. Persado is at the forefront of empowering marketing teams in highly regulated industries, such as banking, insurance, and telecommunications, to create and optimize content with speed, compliance, and confidence. Our platform enables enterprise copywriters and marketers to generate and deliver personalized timely, compliant content across channels with unparalleled efficiency, automation, and measurable business impact. As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company’s World’s Most Innovative Companies list in 2020 and Built In’s Best Places To Work in 2021, 2022 2024. What We Are Looking For As a Senior Account Manager you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado ’s platform. You will collaborate with customers daily to build relationships, establish success metrics track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities. This is a remote role, but candidates should be located on the East Coast, preferably within the Washington, DC area, with the ability to travel occasionally to client locations, including DC, North Carolina, and New York. What You Will Work On Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado . Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities. Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals. Act as a strategic advisor on Persado products - onboarding users, enabling adoption, and championing customer needs. Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience. Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel) . Requirements What You Bring The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible. 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients. A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities. Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly. Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas). A basic understanding of key marketing programs and channels. Bonus: direct exposure working with financial institutions on marketing-related efforts. Benefits What We Offer Achieve your life goals and work goals at Persado : Persado ’s hybrid working model empowers both remote and in-office work equitably Competitive and equitable compensation Generous benefits packages globally 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources Em

薪资范围：每年105,000美元至125,000美元的基本工资（具体取决于多种因素，包括相关经验、地理位置、业务需求和市场需求）。我们是谁Persado是一个创新的Marketing AI平台，将高性能创意生成与合规风险的自动审查相结合。如今，美国排名前10的银行中有8家使用Persado平台，该平台协调营销团队与合规团队之间的协作，帮助他们生成兼顾绩效与合规风险的内容。Persado处于赋能高度监管行业（如银行、保险和电信）营销团队的前沿，使其能够以速度、合规性和信心创建并优化内容。我们的平台使企业文案撰稿人和营销人员能够以无与伦比的效率、自动化和可衡量的业务影响，跨渠道生成并交付个性化、及时且合规的内容。作为雇主，Persado致力于创造一个每个人的独特视角都受到重视的环境。我们明白，我们的团队成员和我们的包容性文化正是Persado与众不同的原因。Persado很荣幸入选Fast Company 2020年“全球最具创新力公司”榜单，以及Built In 2021、2022、2024年“最佳工作场所”榜单。我们在寻找什么作为Senior Account Manager，您将负责与内部团队和客户合作，通过推动Persado平台的采用来创造价值。您将每天与客户协作，建立关系、确立成功指标、跟踪结果、推动使用率、提升客户对Persado所有可用解决方案的认知，并发掘增长机会。这是一个远程职位，但候选人应位于East Coast，最好在Washington, DC地区，并且能够偶尔前往客户所在地出差，包括DC、North Carolina和New York。您将负责哪些工作作为Financial Services领域2-5个Enterprise accounts的主要日常联系人，推动客户参与度和Persado的采用。规划、领导并呈现Quarterly Business Reviews，以展示ROI并发现扩展机会。制定并执行以结果为导向的account plans，与季度、半年度和年度客户目标保持一致。作为Persado产品的战略顾问——引导用户onboarding、推动采用，并倡导客户需求。负责问题解决并在需要时升级；识别流程或产品改进，以提升客户体验。与关键利益相关者建立深厚、可信赖的关系，包括定期到客户现场进行面对面沟通（预计约20-30%的出差）。要求您需要具备什么理想候选人应聪明、有雄心、自我驱动、勤奋且灵活。4年以上在服务于大型Enterprise客户的高增长SaaS、科技或数字营销公司中从事Customer Success、Account Management或相关职位的经验。拥有留住并发展enterprise accounts的成功记录，包括识别和获取扩展机会。能够自主运作，协调多个enterprise利益相关者，并定期前往客户现场出差。具备较强的分析思维；能够解读数据、计算ROI，并使用Excel或Google Sheets（包括pivot tables和基本公式）支持impact reporting。对关键营销项目和渠道有基本了解。加分项：有直接参与金融机构营销相关工作的经验。福利我们提供什么在Persado实现您的人生目标和工作目标：Persado的混合办公模式公平地支持远程和办公室工作具有竞争力和公平性的薪酬全球范围内丰厚的福利方案401k matching（USA）；Pension Scheme（部分EU地区），为您的未来做好准备我们通过专门的enablement and training团队以及按需工具和资源鼓励职业发展Em

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