Director, Implementation Success

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On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus , you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. We’re looking for an experienced Director, Implementation Success to join our Perioperative Care Coordination (PCC) Delivery team. In this role, you will leverage your expertise in leading complex technical and clinical implementations to ensure client implementations are delivered at the highest level of quality . You’ll work cross-functionally with client executives, product, engineering, sales and R D to shape solutions that deliver measurable value. This is a high-impact role that will influence our PCC Strategy , strengthen customer outcomes, and shape our company’s growth trajectory. Key Responsibilities Build and lead an exceptionally strong implementation team through effective leadership, radical candor, and strategic resource allocation and forecasting Develop a deep understanding of Pre-Anesthesia and Pre-Surgical workflows to identify high-leverage opportunities that drive meaningful ROI improvement Collaborate closely with client PAT teams and internal product, engineering and delivery teams to define the most efficient path to ROI and ensuring our implementations successfully deliver ROI quickly Own the design, execution, and optimization of highly complex and innovative technical implementations to support client-guided goals and a standardized ROI methodology Represent Qventus in executive client meetings and steering committees, providing an executive presence that ensures we engage with clients and executive stakeholders to achieve referenceability through successful delivery, validate concepts and gather feedback Ensure a seamless user experience that balances simplicity, rigor, and delight Mentor and support cross-functional teammates across sales planning, Client IT teams, EMR workflows, clinical workflow best practices, and product roadmapping Deliver and communicate a cohesive product vision that aligns with company goals What We’re Looking For 3+ years of experience in owning a functional implementation team including strategic accountability Proven track record in process excellence, product collaboration, enabling ROI, obtaining client references, executive management, and people/team development and management. Proven ability to design repeatable, scalable implementation models that reduce time-to-value while preserving customer trust Experience reducing time-to-value through standardization, automation, and clear implementation tiers Proven ability to balance configurability vs. standardization in complex healthcare environments Experience leading organizational change in clinical or operational healthcare settings Deep domain knowledge in healthcare IT interfacing with hospital EMRs Strong communicator with the ability to influence and collaborate across all levels A systems thinker who balances big-picture vision with attention to detail Passion for real-world impact and solving meaningful problems Bonus Points For Direct experience with Epic or Cerner Background in hospital EMR systems implementations Building strong, high-performing, mission-driven teams that galvanize clients and enable success Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevan

在这段超过12年的旅程中，Qventus正在引领医疗保健的转型。我们使医院能够专注于最重要的事情：患者护理。我们的创新解决方案利用机器学习、生成式AI和行为科学的力量，提供卓越的成果，并赋能护理团队在问题出现之前预见并解决它们。我们在全球快速扩张的成功得到了一些世界领先投资者的支持。在Qventus，您将有机会与一个卓越的、使命驱动的全球团队合作，并能够直接影响患者的生活。我们受到与医疗保健领导者共同实现创始愿景的启发，通过世界级的运营解锁世界级的医学。我们正在寻找一位经验丰富的实施成功总监，加入我们的围手术期护理协调（PCC）交付团队。在这个角色中，您将利用您在领导复杂技术和临床实施方面的专业知识，确保客户实施以最高质量水平交付。您将与客户高管、产品、工程、销售和研发跨职能合作，塑造能够交付可衡量价值的解决方案。这是一个高影响力的角色，将影响我们的PCC战略，加强客户成果，并塑造公司的增长轨迹。关键职责通过有效的领导力、激进的坦诚以及战略资源分配和预测，建立并领导一支异常强大的实施团队深入理解麻醉前和术前工作流程，以识别驱动有意义ROI改善的高杠杆机会与客户PAT团队以及内部产品、工程和交付团队紧密合作，定义最高效的ROI路径，并确保我们的实施成功快速交付ROI负责高度复杂和创新技术实施的设计、执行和优化，以支持客户引导的目标和标准化的ROI方法论在客户高管会议和指导委员会中代表Qventus，提供高管风范，确保我们与客户和高管利益相关者互动，通过成功交付实现可参考性，验证概念并收集反馈确保无缝的用户体验，平衡简单性、严谨性和愉悦感指导和支跨职能队友，涵盖销售规划、客户IT团队、EMR工作流程、临床工作流程最佳实践和产品路线图交付并传达与公司目标一致的连贯产品愿景我们正在寻找3年以上拥有职能实施团队的经验，包括战略问责在流程卓越、产品协作、实现ROI、获取客户推荐、高管管理以及人员/团队发展和管理方面有 proven track record proven 设计可重复、可扩展的实施模型的能力，在保持客户信任的同时减少价值实现时间通过标准化、自动化和清晰的实施层级减少价值实现时间的经验在复杂医疗环境中平衡可配置性与标准化的 proven 能力在临床或运营医疗环境中领导组织变革的经验医疗IT与医院EMR接口的深厚领域知识强大的沟通者，能够在各个层级影响和协作系统思考者，平衡大局愿景与细节关注对现实世界影响和解决有意义问题的热情加分项直接使用Epic或Cerner的经验医院EMR系统实施背景建立强大、高绩效、使命驱动的团队，激励客户并促成成功此角色的薪酬基于市场数据，并考虑多种因素，包括地点、技能、资格和先前相关经验。

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