Account Manager, Local Client Success

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The big picture: Axios is a modern media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team! Why it matters: In this role, you will join the Client Success team leading post-sale account management for new and existing accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. You’ll also partner with Client Partnerships on pre-sale efforts, helping develop thoughtful media plans and product recommendations based on client goals. Go deeper : This role requires a competent level of expertise, demonstrating the ability to apply skills independently in common situations, understanding the broader business context, and contributing effectively with occasional support. Responsibilities include: Helping drive client retention, identify opportunities for growth, and support media planning efforts to maximize long-term value for both client and Axios Working closely with multiple cross-functional teams ( Axios Creative House, Events, Brand Journalism, and Ad Operations) to develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. Managing all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting. Pull reports and use analytics to make data-driven campaign optimization recommendations. Partner with sales teams on pre-sale needs, including proposals, RFP responses, and media planning Develop and implement long-term strategies aligned with team and company goals. Worthy of your time: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues. They will also have the following skills and experience: 1+ years of digital campaign planning and execution experience in a publisher or agency environment and at least 2 - 4 years of work experience, while demonstrating the following attributes: Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations. Experience developing media plans and recommending products and campaign strategies based on client objectives, budgets, and goals. Proven ability to build and maintain strong relationships and orchestrate effective communication across a wide range of internal and external stakeholders. Outstanding communication, organization, and project management skills with obsessive attention to detail. Takes pride in delivering exceptional customer service. Capacity to analyze complex situations and foresee potential challenges and opportunities. Skilled at identifying problems and developing effective solutions independently. Growth mindset and enjoys working in a fast-paced, collaborative environment. Demonstrated ability to work independently, prioritize tasks, and manage time effectively. Initiative to take on responsibilities and drive projects forward with minimal supervision. Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs. Willingness to embrace new ideas and approaches to enhance efficiency. Proficiency in Google Office Suite (Slides, Sheets, Docs). Prior professional experience in account management, customer support, media planning / RFP development, digital marketing, ad operations, or business development is a plus. Starting salary for this role is in the range of $70,000 - $80,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation and benefits. Axios ' compensation philosophy

总体情况：Axios是一家现代媒体公司，致力于以受众优先的形式提供值得信赖的、屡获殊荣的新闻内容。我们正在招聘一名客户成功客户经理，以支持我们的广告团队！为何重要：在这一职位中，你将加入客户成功团队，负责新客户和现有客户的售后账户管理，从启动到收尾交付一流、交钥匙式的客户体验。你还将与客户合作团队协作参与售前工作，帮助根据客户目标制定周到的媒体计划和产品建议。深入了解：该职位要求具备胜任的专业能力，能够在常见情况下独立运用技能，理解更广泛的业务背景，并在偶尔获得支持的情况下有效贡献。职责包括：帮助推动客户留存，识别增长机会，并支持媒体规划工作，以最大化客户和Axios的长期价值。与多个跨职能团队（Axios Creative House、Events、Brand Journalism和Ad Operations）紧密合作，在Axios产品组合中开发和执行广泛的活动。你还将与客户合作团队的同事合作，支持媒体规划、提案和续约活动。管理所有售后活动要素，包括负责启动电话会议、制作、上线和报告。提取报告并使用分析工具提出数据驱动的活动优化建议。与销售团队合作满足售前需求，包括提案、RFP回复和媒体规划。制定并实施与团队和公司目标一致的长期战略。值得你投入时间：理想候选人将具备成长型思维和学习动力，体现创业精神，并对Axios的使命充满热情。他们还应是具有诚信的团队合作者，践行坦诚沟通，并培养协作、友善和支持同事的文化。他们还将具备以下技能和经验：在发布商或代理机构环境中拥有1年以上数字活动规划和执行经验，以及至少2至4年工作经验，同时展现以下特质：敏捷且适应力强，能够同时管理多个活动，满足所有截止日期并超越客户期望。具备根据客户目标、预算和目的制定媒体计划并推荐产品和活动策略的经验。具备建立和维护牢固关系，并在广泛的内部和外部利益相关者之间协调有效沟通的 proven 能力。出色的沟通、组织和项目管理技能，并对细节高度关注。以提供卓越客户服务为荣。具备分析复杂情况并预见潜在挑战和机会的能力。擅长识别问题并独立制定有效解决方案。成长型思维，喜欢在快节奏、协作的环境中工作。具备独立工作、确定任务优先级和有效管理时间的 demonstrated 能力。具备主动性，能够在极少监督下承担责任并推动项目向前发展。能够灵活调整客户营销策略，以应对市场条件或组织需求的变化。愿意接受新想法和新方法以提高效率。熟练使用Google Office Suite（Slides、Sheets、Docs）。具备账户管理、客户支持、媒体规划/RFP开发、数字营销、广告运营或业务发展方面的过往专业经验者优先。该职位的起薪范围为70,000至80,000美元，并取决于多种因素，包括但不限于地点、工作经验和技能。该范围不包括其他薪酬和福利。Axios的薪酬理念

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