Senior Technical Writer

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Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We are seeking a highly skilled and experienced Senior Technical Writer to join our growing team. This role will be responsible for creating and maintaining clear, concise, and accurate technical documentation for our products, ensuring our users and developers have the information and resources they need for success. As a Senior Technical Writer at Kong Global Inc., you will be responsible for: Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences. Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness. Conducting thorough research to gather technical information, including interacting with subject matter experts, analyzing product specifications, and testing software. Testing to validate documentation content and ensure accuracy. Utilizing Command Line Interface (CLI) tools to test and document software features. Managing and maintaining existing documentation, including regular updates, revisions, and deprecation of outdated content. Implementing and improving documentation processes and standards, including document management and version control using Git. Reviewing docs for technical accuracy and adherence to established guidelines. Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution. Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy. Owning documentation strategy for a specific product area — going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly. Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests. To be successful in this role, you will possess the following qualifications: 3+ years of experience in technical writing within a software development environment. Proven expertise in software documentation, including experience with API documentation and developer guides. Understanding of API testing and experience with relevant tools. Proficiency with Command Line Interface (CLI). Experience or an interest in AI. Solid experience with Git for version control and collaboration. Demonstrated ability to perform thorough research and synthesize complex technical information. Excellent written and verbal communication skills, with a keen eye for detail and accuracy. Experience with documentation maintenance, document management, and document reviewing processes. Experience treating a documentation area like a product — setting priorities based on user impact and adoption, not just ticket volume or team requests. Ability to work independently and collaboratively in a fast-paced environment. Strong problem-solving and debugging skills. About Kong : Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong ’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit . Compensation Range: PLN 270,895 - PLN 366,505 Originally posted on Himalayas

你准备好释放智能了吗？如果你认为自己并不符合以下所有条件，但仍然对这个职位感兴趣，请申请。没有人能符合每一个条件——我们在寻找的是在某些领域特别出色，并在其他领域有一定兴趣和能力的候选人。我们正在寻找一位高技能且经验丰富的资深技术文档工程师加入我们不断壮大的团队。该职位将负责为我们的产品创建和维护清晰、简洁且准确的技术文档，确保我们的用户和开发者拥有成功所需的信息和资源。作为Kong Global Inc.的资深技术文档工程师，你将负责：开发、撰写和编辑高质量的技术文档，包括API文档、开发者指南、参考文档和发布说明，面向各类受众。与产品经理、工程师和其他文档工程师紧密合作，收集信息、理解产品功能，并确保文档的准确性和完整性。进行深入研究以收集技术信息，包括与主题专家互动、分析产品规格以及测试软件。通过测试验证文档内容并确保准确性。利用命令行界面（CLI）工具测试和记录软件功能。管理和维护现有文档，包括定期更新、修订和弃用过时内容。实施和改进文档流程与标准，包括使用Git进行文档管理和版本控制。审查文档的技术准确性及其对既定指南的遵循情况。参与与文档交付物相关的项目规划和项目管理，确保及时有效的执行。积极参与产品管理讨论，提供见解并确保文档与产品策略保持一致。负责特定产品领域的文档策略——不仅仅是写作，还要理解文档如何影响采用率、减轻支持负担并发现未满足的使用场景，然后据此确定内容工作的优先级。与产品和现场团队合作，识别文档缺口在哪里阻碍了用户成功，并基于用户行为、支持工单或采用数据而非仅凭积压请求来提出内容投入建议。要在这个职位上取得成功，你需要具备以下资格：3年以上软件开发环境中的技术写作经验。在软件文档方面具有公认的专业能力，包括API文档和开发者指南的经验。了解API测试并具有相关工具的使用经验。熟练使用命令行界面（CLI）。对AI有经验或兴趣。在Git版本控制和协作方面具有扎实的经验。具有进行深入研究和综合复杂技术信息的证明能力。出色的书面和口头沟通能力，注重细节和准确性。具有文档维护、文档管理和文档审查流程的经验。具有将文档领域视为产品的经验——基于用户影响和采用率而非仅凭工单量或团队请求来设定优先级。能够在快节奏环境中独立工作和协作。强大的问题解决和调试能力。关于Kong：Kong Inc.，即AI连接公司，正在构建AI的连接层。Kong的统一API和AI平台受到Fortune 500®和AI原生初创企业的信赖，使组织能够保护、管理、加速、治理和变现跨API和AI流量的智能流动——适用于任何模型、任何云。如需了解更多信息，请访问。薪酬范围：PLN 270,895 - PLN 366,505 最初发布于Himalayas

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