Healthcare Virtual Assistant (Call Center) (BBS862)
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💼 医疗虚拟助理（呼叫中心）🌍 拉美地区 🏠 远程 关于我们的客户 我们的客户是一家食物过敏专科诊所，在加利福尼亚州和纽约州设有多家诊所，其核心理念是：食物过敏是可以治疗的，而不仅仅是可管理的。凭借已发表的临床结果数据以及与领先儿童医院的合作关系，他们将临床严谨性与温暖、适合儿童的患者体验相结合，旨在减轻儿童和家庭的焦虑。对于那些常常……
职位描述 · 原文
💼 Healthcare Virtual Assistant (Call Center) 🌍 LatAm 🏠 Remote About Our Client Our client is a food allergy specialty practice with multiple clinic locations across California and New York, built around one core conviction: food allergies are treatable, not just manageable. Backed by published clinical outcome data and affiliations with leading children's hospitals, they combine clinical rigor with a warm, child-friendly patient experience designed to reduce anxiety for kids and families. For families who have often been told there is nothing to be done, they offer a pathway to food freedom, delivered by a team that treats patients like family. About the Role We're looking for a Healthcare Virtual Assistant (Call Center) to support the administrative side of a high-volume patient call center. You'll handle inbound call triage, new patient inquiries, scheduling and rescheduling requests, and ticket logging for clinical and administrative staff, improving call answer rates and keeping the patient experience smooth. This is a purely administrative role with no clinical decision-making. You'll pre-screen and route, log and flag, schedule and follow up, while the in-house clinical and admin team handles everything that requires clinical judgment. Responsibilities Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step Handle new patient inquiries, ensuring every prospective patient receives a timely, warm, and accurate response Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps Log and flag items as tickets for in-house staff, with the right information attached so they can act without needing more context Track open tickets and flag anything not picked up within the expected window Maintain accurate, organized patient records and handle all patient information in strict compliance with HIPAA What We're Looking For Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role Proficiency in AdvancedMD EMR (hard requirement, as this role is scoped to the New York and Southern California regions, which run on AdvancedMD) Strong understanding of HIPAA compliance and the ability to handle protected health information with full discretion Clear, professional, and empathetic spoken and written English, as this is a patient-facing role Organized and detail-oriented, able to manage a high volume of calls and open items without losing accuracy Comfortable working independently in a fully remote environment with minimal oversight Nice to Have Experience in a specialty medical practice, pediatric clinic, or allergy and immunology setting Background supporting a multi-location healthcare practice Familiarity with medical scheduling workflows, referral coordination, or patient intake processes Experience maintaining strong answer and resolution rates with high call volumes Work Schedule 100% remote setup so you can work wherever you're most productive This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work Availability during US business hours Compensation Time Off Compensation paid in USD Paid bi-monthly on the 15th and 30th Paid Time Off according to company policy Holidays observed according to company guidelines Application Requirements Please submit: An updated resume A 1–2 minute Loom video introducing yourself, describing your healthcare administrative or call center experience, and explaining how you've handled a high-volume patient communication environment while maintaining accuracy and a professional tone Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the ri
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