IT Service Desk Engineer – Nigeria

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Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew . At My IT Crew , being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive. Our client satisfaction? A steady 97%. Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class. Our culture? One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel. Now, we're looking for a Support Engineer who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact. Position: Support Engineer Location: Remote Department: Service Delivery Hours: 9 am - 6 pm EST (New York City time zone) What You'll Do As Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll: Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed. Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support. What You Bring We're looking for a problem-solver who is part tech wizard, part customer champion. You're a proven executor with a "no ego" approach, always willing to help a teammate and drive our collective goals. You'll bring: Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies. Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP. Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi. A passion for excellent customer service and a proven ability to build trust and defuse tough situations. A track record of creating heavy internal documentation that helps your teammates grow and learn. Experience with Remote Access Solutions like Remote Desktop and RemoteApps. An eagerness to learn and a collaborative spirit—you enjoy helping others move forward. Why You'll Love It Here A culture where you are more than a number. Your voice is heard, and your ideas can directly shape our processes. Access to world-class tools and documentation that's actually useful, putting solutions at your fingertips. Real opportunities for growth through team-led training and exposure to cutting-edge technology. A company that rewards initiative, values growth, and supports your professional journey. A team that listens, learns, and collaborates to win together. If you're ready to step into a role where your technical skills make a tangible impact and you're valued as a key team member, this is your next move. Let's talk. My IT Crew isn't just a place to work, it's a place to grow, solve, and thrive. Salary: $10-$12 Originally posted on Himalayas

准备好解决问题、创新，并成为我们客户的英雄了吗？加入My IT Crew吧。在My IT Crew，做一名工程师不仅仅是关闭工单，而是建立信任。自2016年以来，我们一直在重新定义IT服务的交付方式，专注于赋能员工、解决复杂问题，并打造一种让客户和团队成员都能蓬勃发展的文化。我们的客户满意度？稳定在97%。我们的工具箱？始终配备最新技术，让你的工作更顺畅，让我们的支持达到一流水平。我们的文化？每个人的声音都被重视，新想法受到赞赏，你不仅仅是齿轮上的一个齿。现在，我们正在寻找一位痴迷于解决问题并提供卓越客户体验的Support Engineer——一个准备好产生真正影响的人。职位：Support Engineer地点：远程部门：Service Delivery工作时间：上午9点至下午6点EST（纽约市时区）你将做什么作为Support Engineer，你将身处一线，确保客户的技术运行无瑕。你不仅仅是在修复问题；你将成为值得信赖的合作伙伴。你将：成为客户的首选专家，精通排查从Windows设备和Microsoft 365到网络基础设施和VoIP系统的各种问题。负责客户沟通，建立融洽关系，管理期望，并确保每次互动都以积极的结果结束。精准管理你的工单队列，有效确定优先级，并以冷静、自信的方式处理暖转接升级。为真正有用的知识库做出贡献，创建和完善文档，赋能整个团队取得成功。充当客户与供应商之间的联络人，推动事件解决，并确保端到端的无缝支持。在每周会议和团队主导的培训中跨团队协作，帮助推动自己和公司向前发展。以身作则，坚守我们对问责制、主动服务和卓越客户支持的承诺。你带来什么我们正在寻找一位问题解决者，既是技术奇才，也是客户拥护者。你是一位经过验证的执行者，秉持“无自我”的态度，总是愿意帮助队友并推动我们的共同目标。你将带来：在排查、配置和管理Microsoft技术方面的实操专长，包括Windows Server、Active Directory和Group Policies。在Microsoft 365、Hyper-V、DNS和DHCP方面的丰富经验。对高级网络原理的扎实知识，以及排查防火墙、交换机和Wi-Fi的能力。对卓越客户服务的热情，以及建立信任和化解棘手局面的经过验证的能力。创建大量内部文档以帮助队友成长和学习的过往记录。具有Remote Desktop和RemoteApps等Remote Access Solutions的经验。渴望学习和协作精神——你喜欢帮助他人前进。为什么你会喜欢这里一种你不仅仅是一个数字的文化。你的声音被倾听，你的想法可以直接塑造我们的流程。可以使用世界级的工具和真正有用的文档，让解决方案触手可及。通过团队主导的培训和接触前沿技术获得真正的成长机会。一家奖励主动性、重视成长并支持你职业旅程的公司。一个倾听、学习和协作以共同获胜的团队。如果你准备好进入一个你的技术技能能产生切实影响、你作为关键团队成员被重视的角色，这就是你的下一步。让我们谈谈。My IT Crew不仅仅是一个工作的地方，它是一个成长、解决和蓬勃发展的地方。薪资：$10-$12最初发布于Himalayas

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