ServiceNow Senior Engineer

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About Orbia : Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees. We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company. We're Hiring: ServiceNow Senior Engineer | Remote Brazil Are you passionate about ServiceNow and eager to make an impact in a global environment? Join our team as a ServiceNow Senior Engineer and help drive innovation, automation, and continuous improvement across our enterprise ServiceNow platform. 📍 Location: Remote, Brazil 🌎 Scope: Global 💼 Full-Time About the Role As a ServiceNow Senior Engineer, you will be responsible for supporting, developing, and enhancing ServiceNow solutions that improve business processes and user experiences across the organization. You will collaborate with global stakeholders, resolve complex platform issues, develop automation solutions, and contribute to the ongoing evolution of our ServiceNow ecosystem. This role combines platform support, development, configuration, integrations, and continuous improvement initiatives. What You'll Do ✅ Manage and resolve incidents and service requests within agreed SLAs ✅ Troubleshoot and provide functional and technical solutions across ServiceNow modules ✅ Develop enhancements, workflows, catalog items, and platform configurations ✅ Support integrations and automation initiatives ✅ Perform Root Cause Analysis (RCA) and recommend long-term solutions ✅ Collaborate with developers, architects, and business stakeholders globally ✅ Monitor platform performance and ensure platform stability ✅ Maintain technical documentation and knowledge articles ✅ Support testing and user acceptance activities ✅ Drive adoption of ServiceNow best practices and capabilities What We're Looking For ✔ 3+ years of hands-on ServiceNow experience ✔ ServiceNow Certified System Administrator ( CSA ) - Required ✔ ServiceNow Certified Application Developer ( CAD ) - Required ✔ Experience with: ITSM SPM (Strategic Portfolio Management) Service Catalog / Catalog Management Flow Designer Integration Hub Virtual Agent Now Assist ✔ Experience with: JavaScript Glide API REST/SOAP integrations Workflow automation ✔ Strong problem-solving and troubleshooting skills ✔ Fluent English communication skills ✔ Ability to collaborate with global teams and occasionally overlap with India business hours Nice to Have ⭐ CIS Certifications (ITSM, SPM, ITOM, HRSD) ⭐ Experience with ITOM and HRSD modules ⭐ Agile/Scrum experience ⭐ Experience in global enterprise environments Why Join Us? 🌎 Work with a global team 🏠 100% Remote within Brazil 🚀 Opportunity to impact enterprise-wide digital transformation initiatives 📈 Exposure to cutting-edge ServiceNow technologies, including AI-powered capabilities If you're ready to take your ServiceNow career to the next level, we'd love to hear from you! Our Global brands: Dura-Line, Koura Global

关于Orbia：Orbia Advance Corporation是一家以使命为导向、胸怀远大抱负的公司。我们致力于推动全球生活进步，同时为股东、客户和员工创造最大价值。公司热衷于定义人们未来如何生活和繁荣的议题：城市、建筑、农业和材料的未来。Orbia Advance Corporation拥有五个业务集团，为建筑与基础设施、数据通信、化学品等多个行业提供创新解决方案。2018年，Orbia Advance Corporation收购了以色列Netafim的多数股权，该公司是全球滴灌领域的领导者，帮助世界“以更少的资源种植更多”，助力解决粮食和水资源短缺问题。Orbia Advance Corporation在41个国家开展业务，拥有超过22，000名员工。我们从大宗商品生产商起步，已发展成为创新解决方案提供商，应对快速城市化、水资源和粮食短缺以及人口增长和老龄化等全球性问题。我们已经是Polymers、Fluor、Building Infrastructure、Datacom和Precision Irrigation领域的全球领导者。我们已启动由CEO主导的转型，这是我们成为真正以使命为导向、面向未来的公司之旅的一部分。我们正在招聘：ServiceNow高级工程师 | 远程巴西 你是否对ServiceNow充满热情，并渴望在全球环境中发挥影响力？加入我们的团队，担任ServiceNow高级工程师，帮助推动企业ServiceNow平台的创新、自动化和持续改进。📍 地点：远程，巴西 🌎 范围：全球 💼 全职 关于该职位 作为ServiceNow高级工程师，你将负责支持、开发和增强ServiceNow解决方案，以改善整个组织的业务流程和用户体验。你将与全球利益相关者协作，解决复杂的平台问题，开发自动化解决方案，并为我们的ServiceNow生态系统的持续演进做出贡献。该角色涵盖平台支持、开发、配置、集成和持续改进计划。你将做什么 ✅ 在约定的SLA内管理和解决事件和服务请求 ✅ 排查故障并跨ServiceNow模块提供功能和技术解决方案 ✅ 开发增强功能、工作流、目录项和平台配置 ✅ 支持集成和自动化计划 ✅ 执行根本原因分析（RCA）并建议长期解决方案 ✅ 与全球的开发人员、架构师和业务利益相关者协作 ✅ 监控平台性能并确保平台稳定性 ✅ 维护技术文档和知识文章 ✅ 支持测试和用户验收活动 ✅ 推动ServiceNow最佳实践和能力的采用 我们寻找什么 ✔ 3年以上ServiceNow实操经验 ✔ ServiceNow认证系统管理员（CSA）- 必需 ✔ ServiceNow认证应用开发人员（CAD）- 必需 ✔ 具备以下经验：ITSM SPM（战略组合管理）Service Catalog / Catalog Management Flow Designer Integration Hub Virtual Agent Now Assist ✔ 具备以下经验：JavaScript Glide API REST/SOAP集成 工作流自动化 ✔ 强大的问题解决和故障排查能力 ✔ 流利的英语沟通能力 ✔ 能够与全球团队协作，并偶尔与印度工作时间重叠 加分项 ⭐ CIS认证（ITSM、SPM、ITOM、HRSD）⭐ 具备ITOM和HRSD模块经验 ⭐ 敏捷/Scrum经验 ⭐ 具备全球企业环境经验 为什么加入我们？🌎 与全球团队合作 🏠 巴西境内100%远程 🚀 有机会影响企业级数字化转型计划 📈 接触前沿ServiceNow技术，包括AI驱动能力 如果你准备好将你的ServiceNow职业生涯提升到新水平，我们期待你的来信！我们的全球品牌：Dura-Line、Koura Global

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