Product Manager, Billing (Senior Staff)

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Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. The Mission Kong is building the future of AI connectivity, empowering developers to connect, secure, and scale their applications with speed and intelligence. We are hiring a Product Manager, Billing to lead the product and systems work behind how Konnect makes money: entitlements, metering, checkout, invoicing, provisioning, and the enterprise and marketplace motions that surround them. In this role you are the product owner of Konnect's commercial operating layer: the systems that translate what Sales sells and what customers use into what ends up on an invoice. That means plan and entitlement design, the usage metering pipeline, self-serve checkout and subscription lifecycle, customer organization and billing admin experiences, enterprise billing workflows (CPQ sync, custom contracts), and cloud marketplace billing. You will work hand-in-hand with Product Growth, Pricing Packaging, Finance, GTM, Sales, and Engineering. This role reports to the Sr Director, Product (Platform) and sits at the intersection of two multi-year transformations: Kong 's move from a single-product API gateway company into a multi-product enterprise, and Monetization's company-wide overhaul of pricing and packaging. The Billing, Provisioning, and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product, so Sales can sell more, Finance can bill more accurately, and customers get an experience that matches the quality of what they are paying for. What You’ll Do Platform Vision: Set a multi-year direction for how Konnect prices, meters, entitles, and invoices. Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag. Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing. Pricing Packaging Delivery: Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn't disrupt existing revenue. Metering Usage Visibility: Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy, auditability, and reconcilability. Checkout Subscription Lifecycle: Own how customers self-serve onto a plan, change plans, renew, lapse, and recover. That covers plan discovery, checkout, the underlying payments integration, subscription state, retries and dunning, and the admin surfaces where customers manage their own billing. Enterprise Marketplace Motions: Connect Kong 's enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync, bespoke contract handling, invoice-based billing, and marketplace billing across AWS, GCP, and Azure as we expand our presence there. Fulfillment Automation: Replace today's manual, high-touch provisioning and fulfillment processes with productized, automated workflows. This includes migrating off our current metering and billing system onto a target stack that supports the new pricing and packaging framework. Outcomes Measurement: Define the health metrics for the domain, including net revenue retention, billing-driven churn, invoice dispute rate, collections aging, and billing support ticket load. Use them to set priorities and hold the team accountable for results. Wh

你准备好释放智能了吗？如果你认为自己并不符合以下所有条件，但仍然对这个职位感兴趣，请申请。没有人能符合每一个条件——我们在寻找在某些领域特别强、在其他领域有一定兴趣和能力的候选人。使命Kong正在构建AI连接的未来，赋能开发者以速度和智能来连接、保护并扩展他们的应用。我们正在招聘一名计费产品经理，来领导Konnect如何赚钱背后的产品和系统工作：权益、计量、结账、开票、开通配置，以及围绕它们的企业和市场 motions。在这个角色中，你是Konnect商业运营层的产品负责人：这些系统将销售所售卖的内容和客户所使用的内容转化为最终出现在发票上的内容。这意味着计划和权益设计、使用计量管道、自助结账和订阅生命周期、客户组织和计费管理体验、企业计费工作流（CPQ同步、自定义合同）以及云市场计费。你将与产品增长、定价包装、财务、GTM、销售和工程紧密合作。该角色向产品高级总监（平台）汇报，处于两项多年转型的交汇点：Kong从单一产品API网关公司向多产品企业的转变，以及Monetization在全公司范围内对定价和包装的全面改革。计费、开通配置和履约项目历来是手动且关系驱动的。你的工作是将它产品化，使销售能够卖得更多，财务能够更准确地开票，客户获得的体验能够匹配他们所支付内容的质量。你将做什么平台愿景：为Konnect如何定价、计量、授予权益和开票设定多年方向。决定什么成为共享平台能力，什么保持为功能特定能力，并对交付进行排序，使近期工作能够落地而不造成长期拖累。统一权益：构建权益模型，决定每个客户在Konnect中可以访问什么。让权益成为一等概念，在合同中一致定义、在产品中执行、由开通配置予以兑现，并在计费中体现。定价包装交付：作为Monetization的产品和系统对应方。将定价和包装决策转化为生产现实：配置计划、重塑计量、更新合同、协调客户迁移，并确保推出不会扰乱现有收入。计量使用可见性：运行事件管道、聚合层和报告体验，向客户展示他们消费了什么以及被收取了什么费用。在准确性、可审计性和可对账性方面坚持财务级标准。结账订阅生命周期：负责客户如何自助进入某个计划、更改计划、续订、失效和恢复。这涵盖计划发现、结账、底层支付集成、订阅状态、重试和催收，以及客户管理自己计费的管理界面。企业市场 motions：将Kong的企业销售和渠道 motions 连接到计费栈：CPQ到权益同步、定制合同处理、基于发票的计费，以及随着我们在AWS、GCP和Azure上扩展业务而进行的跨云市场计费。履约自动化：用产品化、自动化的工作流取代当今手动、高接触的开通配置和履约流程。这包括从我们当前的计量和计费系统迁移到支持新定价和包装框架的目标栈。结果衡量：定义该领域的健康指标，包括净收入留存率、计费驱动的流失、发票争议率、催收账龄和计费支持工单负载。用它们来设定优先级，并让团队对结果负责。Wh

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