Customer Engineer (Coordinator)

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About Willow Willow is building the leading Operational AI platform for the built world. We help owners and operators of large, complex environments better understand, manage, and optimize their buildings and infrastructure by connecting physical, operational, and human data into a unified digital foundation. Our platform enables customers to move from fragmented systems and reactive workflows to smarter operations, better decision-making, and meaningful financial and operational outcomes. We are at an important stage of company growth: scaling commercial momentum, increasing operating rigor, and building the foundation for long-term category leadership. About the Role This role plays a critical part in delivering Willow 's Digital Twin platform to customers.Working closely with project and team leads, you will help drive successful deployments, coordinate cross-functional activities, and ensure high-quality outcomes.This role offers the opportunity to grow and nurture strategic customer accounts and directly contributing to Willow 's long-term growth and expansion. Our ideal candidate is a self-starter with a demonstrated record of successfully coordinating complex, cross-functional projects to achieve desired outcomes. Previous experience working across subject matter areas where you may or may not be an expert will also be key to success. Standout candidates will have a proven ability to understand and explain complex technical content to enable internal and external teams to arrive at appropriate decisions. This is an individual contributor role (not a people-management position) that sits within our Customer Engineering (CE) department, and it will require the ability to collaborate across cross-functional teams to support deployment efforts, build strong internal working relationships, and manage stakeholder expectations. Responsibilities: Help build and set up Digital Twins for our clients by working directly on live deployment projects Use your knowledge of building systems (HVAC, BMS, electrical, and mechanical) to help process and validate data Work with 3D building models (such as Revit or Navisworks) to understand building layouts and support accurate Digital Twin creation, while analysing large datasets using tools like Excel to identify issues and ensure data accuracy Work closely with teammates across different departments to help set up and support system integrations. Use AI tools to speed up data processing, documentation, and problem-solving, while staying open to learning and adopting new tools and technologies as they become available. Ensure the Team Leader is informed on progress, issues, risks and blockers on a daily basis to enable accurate deliverable management Engage with Willow ’s Product and Engineering team to improve product capabilities and roadmap What we are looking for: 3+ years’ experience in MEP / building services engineering, Building Automation Services, or project/program coordination, ideally in a SaaS or technology-enabled services business An MEP engineering background (mechanical, electrical and/or plumbing), specifically control and monitoring within the built environment, is highly valued A solid understanding of typical building technology systems such as HVAC controls, Building Management Systems (BMS), lighting controls, energy metering networks, IT/OT/IoT devices and networks, and access control and security technologies 3D modeling / BIM experience is highly regarded and a significant plus — exposure to authoring or review tools such as Revit, Navisworks or Archicad. Comfortable using or learning AI tools like Claude to improve productivity Strong communication skills — able to explain things clearly and simply to teammates Strong data analysis skills, with the ability to interpret and work across large, disparate datasets (e.g. using Excel, SQL or similar tools) to draw out insights and inform decisions A positive attitude, enthusiastic, flexible, energetic and highly motiv

关于Willow Willow正在为建筑世界打造领先的Operational AI平台。我们帮助大型复杂环境的所有者和运营者更好地理解、管理和优化其建筑与基础设施，通过将物理、运营和人员数据连接到一个统一的数字基础中。我们的平台使客户能够从碎片化系统和被动式工作流程转向更智能的运营、更好的决策以及有意义的财务和运营成果。我们正处于公司发展的重要阶段：扩大商业势头、提高运营严谨性，并为长期品类领导地位奠定基础。 关于该职位 该职位在向客户交付Willow的Digital Twin平台方面发挥着关键作用。您将与项目和团队负责人密切合作，帮助推动成功部署、协调跨职能活动并确保高质量成果。该职位提供培养和发展战略客户账户的机会，并直接为Willow的长期增长和扩张做出贡献。我们理想的候选人是具备自我驱动力的人，拥有成功协调复杂跨职能项目以实现预期成果的明确记录。曾在您可能并非专家的多个主题领域工作的经验也将是成功的关键。表现突出的候选人将具备已证明的能力，能够理解并解释复杂的技术内容，使内部和外部团队能够做出适当的决策。这是一个个人贡献者职位（非人员管理职位），隶属于我们的Customer Engineering（CE）部门，需要具备跨职能团队协作能力，以支持部署工作、建立牢固的内部工作关系并管理利益相关者期望。 职责： 通过直接参与实时部署项目，帮助我们的客户构建和设置Digital Twins 运用您对建筑系统（HVAC、BMS、电气和机械）的知识，帮助处理并验证数据 使用3D建筑模型（如Revit或Navisworks）理解建筑布局并支持准确的Digital Twin创建，同时使用Excel等工具分析大型数据集以识别问题并确保数据准确性 与不同部门的队友密切合作，帮助建立并支持系统集成。 使用AI工具加速数据处理、文档编制和问题解决，同时保持开放态度，学习和采用可用的新工具和技术。 确保每天向Team Leader汇报进展、问题、风险和阻碍，以便实现准确的交付物管理 与Willow的Product and Engineering团队沟通协作，以改进产品能力和路线图 我们正在寻找： 3年以上MEP/建筑服务工程、Building Automation Services或项目/项目群协调经验，最好是在SaaS或技术赋能服务业务中 具备MEP工程背景（机械、电气和/或给排水），特别是在建筑环境中的控制和监测方面，将备受重视 对典型建筑技术系统有扎实理解，如HVAC控制、Building Management Systems（BMS）、照明控制、能源计量网络、IT/OT/IoT设备和网络，以及门禁和安全技术 具备3D建模/BIM经验者备受重视，并且是显著加分项——接触过Revit、Navisworks或Archicad等创作或审查工具。 能够自如使用或学习Claude等AI工具以提高生产力 较强的沟通能力——能够清晰、简单地向队友解释事情 较强的数据分析能力，能够解读并处理大型、异构数据集（例如使用Excel、SQL或类似工具）以提炼洞察并支持决策 积极的态度、热情、灵活、有活力且高度积极主动

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