GTM Customer Engineer

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The future of defense will be decided by those who field intelligent machines at scale. At Scout AI , we’re developing Fury, the first robotic foundation model for defense, to give U.S. forces overwhelming, adaptable, and autonomous power across every domain. Fury enables human operators to command fleets of robots through natural language, and empowers those machines to sense, decide, and act together as one. This mission will ask everything of us: urgency, precision, and relentless work. The Role We’re looking for a GTM Customer Engineer Manager to become a trusted technical advisor to the customers and partners adopting Fury into their core missions and products. You’ll work closely with customer engineering, product, and operations teams as they field new capabilities powered by Fury: advising on architecture design decisions, developing evaluation frameworks, and guiding customers through the most cutting-edge implementation patterns for foundation models — while building and leading Scout AI ’s customer engineering function as we scale. Working closely with our Sales, Product, and Engineering teams, you’ll guide a focused portfolio of customers from technical discovery through successful deployment, combining deep engineering expertise with customer-facing skills to help customers unlock the full potential of Fury while maintaining our high standards for safety and reliability. We’re a startup. You’ll be moving fast, context-switching daily, and helping define the culture and process as we go. This is a rare opportunity to come in early and architect the future of defense. Responsibilities Serve as a specialist technical advisor to Scout AI customers as they deploy new capabilities enabled by Fury — from discovery through deployment — coordinating internally across multiple teams to drive customer success Partner with account executives and solutions architects to translate customer mission and business requirements into technical solutions Influence technical architecture decisions and customer product strategy by developing customized pilots, prototypes, and evaluation suites Lead hands-on technical workshops and reviews with customer engineering teams Recruit, mentor, and lead a growing team of customer engineers, defining the playbooks and processes that scale the GTM engineering function Identify common design patterns and contribute insights back to our Product and Engineering teams Create scalable public and internal assets documenting the latest prompting, evaluation, agentic, and architecture techniques for Scout AI foundation models Maintain strong knowledge of the latest developments in LLM, VLM, VLA, and robotic foundation model capabilities, implementation patterns, and AI product development stacks Travel occasionally to customer sites for workshops, implementation support, and building relationships Attend conferences, lead speaking engagements, and write blog posts and white papers on topics surrounding the AI and autonomy space Qualifications 4+ years of experience in technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer, or Technical Product Manager with a desire to work closely with customers; former technical founders are also encouraged to apply Production experience with LLMs, VLMs, and/or VLAs including advanced prompt engineering, agent development and frameworks, evaluation frameworks, transcript analysis, MCP, and deployment at scale Strong programming skills with proficiency in JSON, Python or TypeScript and experience building production applications Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems High-cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity Passion for advancing safe, beneficial AI systems through creative technical applications Exceptional communication skills to convey technical concepts to diverse stakeholders

国防的未来将由那些大规模部署智能机器的人决定。在Scout AI，我们正在开发Fury，这是首个面向国防的机器人基础模型，旨在为美国部队提供跨所有领域压倒性的、可适应的自主能力。Fury使人类操作员能够通过自然语言指挥机器人集群，并赋予这些机器作为一个整体进行感知、决策和行动的能力。这一使命将对我们提出一切要求：紧迫性、精确性和不懈的工作。

**职位**

我们正在寻找一位GTM客户工程经理，成为采用Fury用于其核心任务和产品的客户及合作伙伴的可信技术顾问。您将与客户工程、产品和运营团队紧密合作，帮助他们部署由Fury驱动的新能力：就架构设计决策提供建议、开发评估框架，并引导客户了解基础模型最前沿的实施模式——同时随着我们的规模化发展，构建和领导Scout AI的客户工程职能。您将与我们的销售、产品和工程团队紧密合作，引导一组精选客户从技术探索到成功部署，将深厚的工程专业知识与面向客户的技能相结合，帮助客户释放Fury的全部潜力，同时保持我们对安全性和可靠性的高标准。我们是一家初创公司。您将快速行动、每天切换上下文，并在前进过程中帮助定义文化和流程。这是一个难得的机会，能够尽早加入并架构国防的未来。

**职责**

- 作为Scout AI客户的专业技术顾问，在他们部署由Fury支持的新能力时提供指导——从探索到部署——在多个团队之间进行内部协调以推动客户成功
- 与客户主管和解决方案架构师合作，将客户的任务和业务需求转化为技术解决方案
- 通过开发定制化的试点、原型和评估套件，影响技术架构决策和客户产品战略
- 领导与客户工程团队的动手技术研讨会和评审
- 招聘、指导并领导一支不断壮大的客户工程师团队，定义可扩展GTM工程职能的 playbook 和流程
- 识别常见的设计模式，并将洞察反馈给我们的产品和工程团队
- 创建可扩展的公开和内部资产，记录Scout AI基础模型的最新提示、评估、agentic和架构技术
- 保持对LLM、VLM、VLA和机器人基础模型能力、实施模式以及AI产品开发栈最新发展的深入了解
- 偶尔前往客户现场参加研讨会、提供实施支持并建立关系
- 参加会议、领导演讲活动，并撰写关于AI和自主性领域的博客文章和白皮书

**资格要求**

- 4年以上技术岗位经验，如客户工程师、前置部署工程师、软件工程师或技术产品经理，并有与客户密切合作的意愿；也鼓励前技术创始人申请
- 具有LLMs、VLMs和/或VLAs的生产经验，包括高级提示工程、agent开发和框架、评估框架、转录分析、MCP以及大规模部署
- 强大的编程技能，熟练掌握JSON、Python或TypeScript，并具有构建生产应用的经验
- 能够驾驭模糊性并跨领域执行，具有智识上的开放性，为复杂问题找到简单的解决方案
- 高度合作的心态，能够进行跨组织协作，以诚信平衡相互竞争的优先级
- 对通过创造性技术应用推进安全、有益的AI系统充满热情
- 出色的沟通能力，能够向不同的利益相关者传达技术概念

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准