AI Solution Architect

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

Overview Qualfon is building a team of Solution Architects to own the AI relationship for our external business clients, working hand-in-hand with the Strategic Account Managers (SAMs) and Business Developers (BDs) who own the commercial relationship. This role is a hybrid of technical solution architect and client relationship manager: someone who is as comfortable in a client business review discussing renewal risk and contract performance as they are explaining how a GenAI quality-evaluation or agent-assist capability translates into measurable client value. Each Solution Architect owns a defined book of clients and is expected to know that portfolio in detail: locations, key contacts, performance trends, contract terms, and the client's current and potential AI capability footprint. The objective is straightforward — deepen and grow AI penetration across the assigned client portfolio, in lockstep with the Sales and Operations partners who manage the day-to-day account relationship. Benefits Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company’s current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company’s sole discretion. Compensation: this position will be paid on a salaried basis with a pay range between $100,000 - $120,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon .com/join-us - Responsibilities Client Portfolio Ownership Maintain a detailed, current profile for every client in the assigned portfolio: locations, key stakeholders and contacts, performance and SLA trends, contract terms and renewal dates, and a map of current and potential AI capabilities. Serve as the single point of accountability for AI strategy and adoption within the assigned client book. Track and report AI penetration, pipeline, and adoption metrics across the portfolio to leadership. Track ROI and Revenue generation for AI capabilities for each client. Solution Architecture Advisory Translate Qualfon 's AI capabilities (GenAI, conversational AI, agent assist, automation, analytics, quality and workforce AI) into client-specific business value and ROI narratives. Design and present tailored AI adoption roadmaps that identify the next-best AI capability for each client, sequenced against their business priorities. Act as the technical credibility layer in client conversations — able to explain how a capability works, what it takes to implement, and

职位概述 Qualfon正在组建一支解决方案架构师团队，负责管理与外部商业客户的AI关系，与拥有商业关系的战略客户经理（SAM）和业务拓展人员（BD）紧密协作。该角色是技术解决方案架构师与客户关系经理的混合体：既能在客户业务回顾中从容讨论续约风险和合同履约情况，也能清晰阐释GenAI质量评估或坐席辅助能力如何转化为可衡量的客户价值。每位解决方案架构师负责一组明确的客户，并需深入了解该客户组合的详细信息：地点、关键联系人、绩效趋势、合同条款以及客户当前和潜在的AI能力布局。目标非常明确——与负责日常客户关系的销售和运营合作伙伴协同一致，深化并扩大AI在指定客户组合中的渗透率。福利 带薪休假：作为全职职位，公司福利依据《平价医疗法案》（ACA）、州和联邦法律以及公司政策提供。这些福利包括医疗、牙科、视力、员工援助计划、人寿及意外死亡和肢体残缺保险、短期残疾、长期残疾、意外、重大疾病、住院赔偿、法律、身份保护、宠物保险和401k。全职员工有资格根据公司当前的带薪休假政策并依照适用的州法律获得带薪休假（PTO）福利。此外，科罗拉多州居民有资格根据适用的州法律规定和公司政策享受带薪病假和安全假。所有福利均受公司自行决定进行的计划变更约束。薪酬：该职位为受薪制，年薪范围在100,000美元至120,000美元之间，具体取决于过往经验。该基本工资须遵守法律要求的所有适用法定扣款和授权预扣款。该基本工资还须遵守任何授权扣款，用于缴纳员工部分的福利保费和/或401(k)缴款。平等机会声明 QUALFON是平等机会雇主。QUALFON为所有员工和求职者提供平等就业机会（EEO），不因种族、肤色、宗教、性别、性取向（包括怀孕、分娩及相关医疗状况）、性取向、性别认同、国籍、年龄、残疾、遗传信息（包括检测和特征）、婚姻状况、血统、受保退伍军人身份、制服服役人员身份以及适用联邦、州或地方法律保护的任何其他特征而歧视。如果您想填写残疾自愿自我识别表，请访问我们的网站Qualfon.com/join-us - 职责 客户组合管理 为指定组合中的每位客户维护详细且最新的档案：地点、关键利益相关者和联系人、绩效和SLA趋势、合同条款和续约日期，以及当前和潜在AI能力的映射图。作为指定客户簿中AI战略和采用的核心责任人。跟踪并向领导层报告整个组合中的AI渗透率、管线和采用指标。跟踪每位客户AI能力的ROI和收入创造情况。解决方案架构咨询 将Qualfon的AI能力（GenAI、对话式AI、坐席辅助、自动化、分析、质量和劳动力AI）转化为客户特定的商业价值和ROI叙事。设计并呈现量身定制的AI采用路线图，为每位客户识别次优AI能力，并根据其业务优先级进行排序。在客户对话中充当技术可信度层——能够解释某项能力如何运作、实施需要什么，以及

⚑ 岗位信息收录自公开招聘页（Himalayas），以雇主官网为准