Operations Account Manager - HR, GRO & PRO - Remote

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Who We Are AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need proactive, experienced team members to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO GRO client. Why We’re Hiring With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio. We’re looking for an Operations Account Manager, HR, GRO, PRO for the rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions, where we support the long-term growth of leading companies in the Gulf. Our specialized regional operations team has streamlined regulatory compliance, from the renewals of company licenses and documentation to Saudization and governmental portal management. We also offer HR and PRO services to take care of the administrative needs of our clients as they scale in the Kingdom. The delivery of such client services is one of the most important aspects of the companies’ business journeys and directly impacts their operations and growth in KSA. Who You Are Our Account Manager, HR, GRO, PRO should be an experienced operations and customer excellence professional with a track record of successfully managing a portfolio of clients remotely in a fast-paced, KPI-driven environment. The role involves managing a diverse client portfolio, ensuring smooth regulatory compliance, and supporting business growth through HR, PRO, and GRO services. Key responsibilities include license renewals, Saudization coordination, and government portal management. You will play a crucial role in client success, directly impacting their operations and growth in KSA. We need an experienced professional who can independently handle complex accounts, is detail-oriented, process-driven, and excels in customer service. Strong customer experience and stakeholder management skills are essential for building client relationships, promoting retention, and driving renewals. We are Ambitious, we take Ownership, and we are committed to Excellence. If you are a high-performing, driven individual, then read on — we would love for you to join our dynamic team. What You’ll Do Operations Compliance Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization coordination, payroll coordination, and compliance with governmental regulations. Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and operational efficiency. Coordinate effectively with government entities, GRO partners, and internal stakeholders to facilitate smooth service delivery. Ensure all client data and documentation is accurately captured and maintained in internal systems. Continuously refine processes to enhance efficiency and service quality, proactively contributing to operational improvements and new service offerings. Maintain strong responsiveness and communication standards across client and internal stakeholder interactions. Client Relationship Management Take full ownership of a diverse portfolio of clients, ensuring their HR, GRO, and PRO needs are managed with excellence. Provide proactive advisory support, helping clients navigate regulatory requirements and optimize their operations in Saudi Arabia. Manage end-to-end client engagement, from onboarding to offboarding, ensuring high client satisfaction. Handle escalations from junior team members, off

我们是谁 AstroLabs是海湾地区领先的业务拓展平台，帮助高增长企业在沙特阿拉伯和阿联酋建立并发展业务。我们提供端到端解决方案，包括企业设立、实体管理、合规及持续运营支持，以实现无缝市场进入并促进可持续业务增长。随着我们持续扩张，我们需要积极主动、经验丰富的团队成员，推动我们公司设立后运营的卓越表现，确保为每一位HR、PRO GRO客户提供世界级体验。我们为何招聘 我们已设立超过1，700家公司，在利雅得的共享办公空间和私人办公室中有200多家活跃公司，并在沙特阿拉伯通过我们的HR、PRO GRO服务持续支持200多家客户，因此我们的设立后运营对于提供卓越客户体验和客户组合的持续增长至关重要。我们正在为AstroLabs Business Growth Solutions内部快速扩张的Post Setup业务线招聘一名Operations Account Manager， HR, GRO, PRO，我们在该业务中支持海湾地区领先企业的长期增长。我们专业的区域运营团队已简化监管合规流程，从公司许可证和文件续签到沙特化及政府门户管理。我们还提供HR和PRO服务，以满足客户在沙特王国扩张过程中的行政需求。此类客户服务的交付是企业业务旅程中最重要的方面之一，并直接影响其在KSA的运营和增长。你是谁 我们的Account Manager， HR, GRO, PRO应是一名经验丰富的运营和客户卓越专业人士，拥有在快节奏、KPI驱动环境中远程成功管理客户组合的过往业绩。该角色涉及管理多元化的客户组合，确保顺利的监管合规，并通过HR、PRO和GRO服务支持业务增长。主要职责包括许可证续签、沙特化协调和政府门户管理。你将在客户成功中发挥关键作用，直接影响其在KSA的运营和增长。我们需要一名经验丰富的专业人士，能够独立处理复杂账户，注重细节、流程驱动，并在客户服务方面表现出色。强大的客户体验和利益相关者管理技能对于建立客户关系、促进留存和推动续约至关重要。我们有雄心、勇于担责，并致力于卓越。如果你是一名高绩效、有驱动力的人，请继续阅读——我们很乐意让你加入我们充满活力的团队。你将做什么 运营合规 监督并执行HR、GRO和PRO服务，包括许可证续签、工作许可、沙特化协调、薪资协调以及遵守政府法规。掌握并定期使用政府门户（QIWA、GOSI、Mudad、MISA、MC等），以确保监管合规和运营效率。与政府实体、GRO合作伙伴和内部利益相关者有效协调，以促进顺畅的服务交付。确保所有客户数据和文件被准确采集并维护在内部系统中。持续优化流程以提升效率和服务质量，主动为运营改进和新服务 offerings 做出贡献。在客户和内部利益相关者互动中保持强大的响应能力和沟通标准。客户关系管理 全面负责多元化的客户组合，确保其HR、GRO和PRO需求得到卓越管理。提供主动的咨询支持，帮助客户应对监管要求并优化其在沙特阿拉伯的运营。管理端到端客户参与，从入职到离职，确保高客户满意度。处理初级团队成员的升级事项，off

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