Data Center Operations Site Manager

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<p><span><span><strong>About the Role :&nbsp;</strong></span></span></p>
<p><span><span style=" font-weight: normal"><strong>As a&nbsp;Data Center Operations (DCO) Site Manager, you will report to a Regional Manager and act as the&nbsp;technical owner&nbsp;of one or more data center sites. You will be the key interface between infrastructure, engineering, and operational teams, ensuring safe, reliable, and efficient day-to-day operations.</strong></span></span></p>
<p><span><span style=" font-weight: normal"><strong>This role has a strong focus on&nbsp;</strong></span></span><span><span style=" font-weight: normal"><strong>core data center infrastructure</strong></span></span><span><span style=" font-weight: normal"><strong>&nbsp;(power, cooling, space, and cabling). You will be responsible for troubleshooting infrastructure issues, monitor site health, and all other day-to-day operational tasks. You will need a deep understanding of your sites—from single-line diagrams to cooling and electrical systems—and continuously look for ways to improve reliability and operational excellence.</strong></span></span></p>
<p><span><span style=" font-weight: normal"><strong>You will work closely with internal teams, vendors, and colocation partners, contribute to documentation and standards, and support small to mid-scale projects and expansions. We are looking for someone&nbsp;</strong></span></span><span><span class="s10">who can</span><span class="apple-converted-space">&nbsp;</span><span class="s10">add significant value based on existing experience whilst evolving their career upstream into Cloud Services.</span></span></p>
<p><span><span style=" font-weight: normal"><strong>This is an&nbsp;</strong></span></span><span><span style=" font-weight: normal"><strong>individual contributor role</strong></span></span><span><span style=" font-weight: normal"><strong>, with matrix collaboration across multiple teams.</strong></span></span></p>
<p><span><span><strong>Candidate will be responsible for</strong>:&nbsp;</span></span></p>
<ul style="list-style-type: disc; padding-left: 48px">
<li><span><span>Day-to-day operations of assigned data center sites</span></span></li>
<li><span><span>Perform power and mechanical capacity audits and overseeing changes</span></span></li>
<li><span><span>Work with internal teams on incident troubleshooting, Root Cause Analysis, and Corrective Actions</span></span></li>
<li><span><span>Interface with colocation partners to understand site design and resolve issues</span></span></li>
<li><span><span>Plan and manage rack deliveries and installations</span></span></li>
<li><span><span>Support data center expansions and build activities</span></span></li>
<li><span><span>Maintain accurate documentation and follow operational procedures</span></span></li>
<li><span><span>Monitor site health using internal tools and on-site inspections</span></span></li>
<li><span><span>Participate in operational reviews to improve reliability and availability</span></span></li>
<li><span><span>Contribute to standards, best practices, and continuous improvement initiatives</span></span></li>
<li><span><span>Act as a trusted technical reference for infrastructure topics</span></span></li>
<li><span><span>Share lessons learned and best practices across regions</span></span></li>
<li><span><span>Ensure compliance with all Health &amp; Safety requirements</span></span></li>
</ul>
<p><span><span><strong>Candidate can expect:&nbsp;</strong></span></span></p>
<ul style="padding-left: 48px">
<li>
<p><span><span style=" font-weight: normal"><strong>A stable, professional environment with&nbsp;</strong></span></span><span><span style=" font-weight: normal"><strong>strong learning and growth opportunities</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Exposure to&nbsp;</strong></span></span><span><span style=" font-weight: normal"><strong>large-scale, mission-critical infrastructure</strong></span></span><span><span style=" font-weight: normal"><strong>&nbsp;supporting global cloud services</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Ownership and responsibility with the support of experienced teams</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>A collaborative, international working culture</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Competitive compensation and benefits</strong></span></span></p></li>
</ul>
<p><span><span><strong>Preferably the candidate meets the below criteria:</strong></span></span></p>
<ul style="padding-left: 48px">
<li>
<p><span><span style=" font-weight: normal"><strong>5+ years of experience in data center operations, hosting, or critical infrastructure</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Solid understanding of data center fundamentals (power, cooling, cabling, networking basics)</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Experience working with vendors or colocation partners</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Comfortable working in live production environments</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Fluent English (written and spoken)</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Strong ownership, and desire to learn</strong></span></span></p></li>
<li>
<p><span><span style=" font-weight: normal"><strong>Engineering or technical education is a plus</strong></span></span></p></li>
</ul>
<div class="WordSection1"><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Key Responsibilities</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Data Center Site Portfolio Management:</strong></span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Independently responsibility for at least one and occasionally multiple Data Centers.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Performance Monitoring and Analysis:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.</span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Issue Management and Automation:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution.</span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Oversees and provides support for escalated complex technical issues.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.</span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Data Center Expansion Support:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Leads and oversees new region builds and expansion activities, both onsite and remotely.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.</span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Installation and Maintenance:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Provides oversight for installations, repairs, inventory management, and logistics tasks.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Directs efforts to replace and upgrade components.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Advises on high-level purchases or upgrades for data centers and oversees implementation.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.&nbsp;</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow &amp; pressure, power trains).</span></span><br><br><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Core Responsibilities</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Planning &amp; Execution:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Collaboration &amp; Partnership:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Problem Solving:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.</span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="font-size:12.0pt;"><strong>Continuous Learning:</strong></span></span><br><span style="color:black;font-family:&quot;Oracle Sans Light&quot;,sans-serif;"><span style="-webkit-text-stroke-width:0px;float:none;font-size:12.0pt;font-variant-caps:normal;font-variant-ligatures:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;widows:2;word-spacing:0px;">-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.</span></span><br><span style="color:

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