Director, Production Services Infrastructure Support

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<p>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p>
<p>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p>
<p>We’re seeking a Director, MQ Support / Administrator professional to join our production services middleware team.</p>
<p><b>In this role, you'll make an impact in the following ways:</b></p>
<ul>
<li>Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms</li>
<li>Manage TLS certificates to maintain secure and reliable messaging connectivity</li>
<li>Perform firmware upgrades and support ongoing platform maintenance activities</li>
<li>Deploy, configure, and maintain MQIPT environments</li>
<li>Provision new MQ infrastructure and support day-to-day operational requirements</li>
<li>Monitor platform health, troubleshoot issues, and drive timely resolution of incidents</li>
<li>Support incident management activities, including triage, escalation, resolution, and service restoration</li>
<li>Support change management processes, including production changes, maintenance planning, and implementation activities</li>
<li>Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance</li>
<li>Maintain operational documentation, technical procedures, and support standards</li>
<li>Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives<br>
&nbsp;</li>
</ul>
<p><b>To be successful in this role, we're seeking the following:</b></p>
<ul>
<li>Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 12+ years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.</li>
<li>Hands-on experience with IBM MQ appliances and/or container-based MQ deployments</li>
<li>Experience managing TLS certificates in enterprise environments</li>
<li>Experience performing firmware upgrades and related infrastructure maintenance</li>
<li>Experience with MQIPT deployments and provisioning</li>
<li>Experience with change management and incident management in a production support environment</li>
<li>Strong troubleshooting, problem-solving, and production support experience</li>
<li>Strong understanding of secure messaging, connectivity, and operational best practices</li>
<li>Ability to work effectively across teams in a fast-paced enterprise environment</li>
<li>z/OS support experience strongly preferred</li>
<li>Strong communication skills strongly desired</li>
<li>Experience supporting highly available, enterprise-scale messaging environments preferred</li>
<li>Familiarity with automation, scripting, or infrastructure-as-code practices preferred</li>
<li>Experience working in large, regulated financial services environments preferred</li>
</ul>
<p>&nbsp;</p>
<p>&nbsp;<b>At BNY, our culture speaks for&nbsp;itself, check&nbsp;out the latest BNY news at:&nbsp;</b></p>
<p><a href="https://www.bny.com/corporate/global/en/about-us/newsroom.html" target="_blank" rel="nofollow">BNY Newsroom</a></p>
<p><a href="https://www.linkedin.com/company/bnyglobal/posts/?feedView=all" target="_blank" rel="nofollow">BNY LinkedIn&nbsp;</a></p>
<p><br><b>Here’s a few of our recent awards:&nbsp;&nbsp;</b></p>
<ul>
<li>America’s Most Innovative Companies, Fortune, 2025&nbsp;</li>
<li>World’s Most Admired Companies, Fortune 2025&nbsp;</li>
<li>“Most Just Companies”, Just Capital and CNBC, 2025&nbsp;</li>
</ul>
<p><br><b>Our Benefits and Rewards:&nbsp;</b></p>
<p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</p>
<p>&nbsp;</p>
<p>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>
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⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准