Senior Vice President, Client Processing Manager - BTS Operations Manager

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<p><strong>Senior Vice President, BTS Operations Manager – BNY A.M.P. Operations – Global Payments and Trade Platform</strong></p><p>We’re seeking a future team member for the role of <strong>Senior Vice President, BTS Operations Manager – BNY A.M.P. (Banking as a Service) Operations&nbsp;</strong>to join our <strong>Global Payments and Trade Operations</strong> <strong>Platform</strong>. This role is located in <strong>Pittsburgh, PA</strong>.</p><p><strong>About BNY A.M.P</strong></p><p>BNY A.M.P. (Assets, Movements, Platforms) is BNY’s Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings—backed by BNY’s safety, compliance, and operations—via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, cards/ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.</p><p><strong>About the Role</strong></p><p>BNY is seeking a&nbsp;Senior Vice President, BTS Operations Manager&nbsp;to build, develop, and lead a team of operations specialists and analysts supporting&nbsp;Banking Transaction Services (BTS)&nbsp;within&nbsp;BNY A.M.P. Banking Transaction Services is the core transactional banking product within A.M.P., enabling institutional clients to offer their customers a fully functional, branded banking experience powered by BNY’s infrastructure. Through BTS, a fintech, insurer, or other institutional client can provide access to a full suite of everyday banking capabilities, including&nbsp;debit cards, check writing, ACH receiving (including direct deposit), online bill pay, 24/7 customer service, and fraud monitoring.</p><p><strong>In this role, you’ll make an impact in the following ways:&nbsp;</strong></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;">Build, lead, and develop a high-performing team of operations specialists supporting Banking Transaction Services</li><li style="margin-bottom: 0in;">Serve as the Operations Leader for Broker support activities; from new account openings, to Reconciliation, Billing and Settlement.&nbsp;</li><li style="margin-bottom: 0in;">Establish clear team goals, performance expectations, and development plans to drive accountability and engagement.</li><li style="margin-bottom: 0in;">Oversee daily operational execution to ensure accuracy, timeliness, service quality, and adherence to controls.</li><li style="margin-bottom: 0in;">Act as a key escalation point for complex operational issues, client-impacting matters, and service delivery challenges.</li><li style="margin-bottom: 0in;">Partner closely with internal stakeholders across operations, product, technology, client service, risk, compliance, and finance to support seamless execution of BTS processes</li><li style="margin-bottom: 0in;">Drive process optimization and automation initiatives to reduce manual touchpoints, improve scalability, and strengthen controls.</li><li style="margin-bottom: 0in;">Identify operational risks, process gaps, and inefficiencies, and implement sustainable solutions to enhance the end-to-end operating model.</li><li style="margin-bottom: 0in;">Support the design and implementation of operational procedures, governance routines, metrics, and reporting to monitor performance and service outcomes.</li><li style="margin-bottom: 0in;">Ensure effective support for transactional banking capabilities including payments-related processes tied to ACH, checks, wire transfers, and debit cards.</li><li style="margin-bottom: 0in;">Promote a strong control environment, including adherence to policies, procedures, reconciliation standards, and audit readiness expectations.</li><li style="margin-bottom: 0in;">Foster collaboration across global teams and functions to ensure consistent execution and coverage across multiple time zones.</li><li style="margin-bottom: 0in;">Contribute to strategic initiatives that enhance the BTS operating model and support the broader growth of A.M.P.</li></ul><p>&nbsp;</p><p><strong>To be successful in this role, we’re seeking the following:</strong></p><ul style="list-style-type: disc;"><li style="line-height: normal;">10+ years of operations experience in financial services with deep, product-specific expertise</li><li style="line-height: normal;">Demonstrated background in one or more payment types, including: ACH, Checks, Wire Transfers, Debit Cards</li><li style="line-height: normal;">Proven experience leading teams and managing day-to-day operational functions</li><li style="line-height: normal;">Strong process improvement mindset with a track record of driving automation and reducing manual workflows</li><li style="line-height: normal;">Ability to collaborate effectively across multiple functions and global time zones</li><li style="line-height: normal;">Strong analytical, problem-solving, and decision-making skills</li><li style="line-height: normal;">Excellent verbal and written communication skills, with the ability to engage effectively across operational and leadership audiences</li><li><p style="line-height: normal;">Skilled communicator with stakeholder management experience</p></li><li><p style="line-height: normal;">Experienced on prioritization with an ability to “connect the dots” across the organization while maintaining a client-centric focus</p></li></ul>

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