Director, Operations Lead (Loans Enablement Operations)

<p>We’re seeking a future team member for the role of <strong>Director, Operations Lead - Loans Enablement</strong> to join our <strong>Loan Enablement Operations</strong> team. This role is located in <strong>Houston, TX</strong>.</p><p><strong>In this role, you’ll make an impact in the following ways:</strong></p><ul style="list-style-type: disc;"><li>Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).</li><li>Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.</li><li>Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.</li><li>Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.</li><li>Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.</li><li>Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.</li><li>Identify and recruit Operations talent required within the Platform.</li><li>Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.</li><li>Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.</li><li>Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.</li><li>Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.</li></ul><p>&nbsp;</p><p><strong>To be successful in this role, we’re seeking the following:</strong></p><ul style="list-style-type: disc;"><li>Bachelor’s degree or equivalent experience in a related field.</li><li>10-12 years of total work experience with at least 2-3 years of management experience preferred.</li><li>Operations experience required, with Agile experience preferred</li><li>Experience with both BAU and larger project / program delivery preferred</li><li>Data management and Digital Tool deployment &nbsp;</li><li>Leadership and influencing skills&nbsp;</li><li>Ability to make hard and fast decisions</li><li>Problem solving &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Passion for changing status quo and driving out-of-the-box ideas</li><li>Non-hierarchical, transparent, trusting, trustworthy</li><li>Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same</li><li>Able to communicate vision and get others on board"</li><li><i><strong>Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred</strong></i></li><li>Prior loan operations experience in a financial service setting preferred</li></ul>

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