Senior Vice President, Client Operations

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<p>Senior Vice President, Client Operations</p>
<p>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p>
<p>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p>
<p>We’re seeking a future team member for the role of Senior Vice President, Client Operations to join our Corporate Trust team. This role is located in Pittsburgh</p>
<p>In this role, you’ll make an impact in the following ways:&nbsp;</p>
<ul>
<li>Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management</li>
<li>Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication</li>
<li>Build strong, trusted client relationships and ensure consistent, accurate service delivery</li>
<li>Ensure full compliance with BNY Mellon policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches</li>
<li>Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes</li>
<li>Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement</li>
<li>Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions</li>
<li>Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk</li>
<li>Lead and coordinate business and change initiatives impacting day to-day operations</li>
</ul>
<p>To be successful in this role, we’re seeking the following:&nbsp;</p>
<ul>
<li>Bachelor’s degree in Business, Finance, or related field required.</li>
<li>Advanced degree or professional certifications in finance or business administration preferred.</li>
<li>Typically 15+ years of experience in corporate trust or related field within financial services.</li>
<li>Good experience of Trade processing, reconciliation, client service and people management required.&nbsp;</li>
<li>Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.&nbsp;</li>
<li>Experience in holding teams responsible to department KRI’s and undertaking annual performance reviews with teams.</li>
<li>Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.</li>
</ul>
<p><br>
At BNY, our culture speaks for itself, check out the latest BNY news at:</p>
<p><a href="https://www.bny.com/corporate/global/en/about-us/newsroom.html" target="_blank" rel="nofollow">BNY Newsroom</a></p>
<p><a href="https://www.linkedin.com/company/bnyglobal/posts/?feedView=all" target="_blank" rel="nofollow">BNY LinkedIn&nbsp;</a></p>
<p>&nbsp;</p>
<p>&nbsp;Here’s a few of our recent awards:&nbsp;</p>
<ul>
<li>America’s Most Innovative Companies, Fortune, 2025</li>
<li>World’s Most Admired Companies, Fortune 2025</li>
<li>“Most Just Companies”, Just Capital and CNBC, 2025</li>
</ul>
<p><br>
Our Benefits and Rewards:</p>
<p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</p>
<p>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>

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