Data Center Support Services Technician

NAVI MUMBAI, MAHARASHTRA, India办公方式未标注

全职

薪资未披露

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Ghost Job 检测

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信号由后台自动核验生成，仅供参考；判断权在你。设计案：GHOST-JOB-P1

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必备技能

CloudNetworkingOracle安全

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

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职位描述

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Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. </li>
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Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. </li>
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Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7 </li>
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<div class="WordSection1">Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed. Datacenter Services Operations-Network Configuration, Installation, and Augmentation: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Implements designed and defined network communications and solutions, including cabling and networking equipment environments. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision. Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments. Safety and Compliance-Safety, Security, Compliance, and Documentation: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs-off within a data center and/or customer site environments. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Upholds required established security procedures, considering applicable local regulations -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, under some supervision. Continuous Improvement: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Helps facilitate training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Begins to identify repeating problems or trends, escalating issues to senior peers and operations team, and engaging global team about local issues. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Begins to analyze issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues. Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Works with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Begins to act as a technical liaison for technical teams and provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Ensures that contractors and vendors are delivering quality services and that all SLAs are being met. <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Begins to contribute to quality assurance through process creation and assists in the training of less experienced peers. Core Responsibilities Planning & Execution: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction. Collaboration & Partnership: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams. Problem Solving: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Follows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues. Continuous Learning: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains. Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance. Continuous Improvement: <span style="-webkit-text-stroke-width: 0px; float: none; font-size: 12pt; font-variant-caps: normal; font-variant-ligatures: normal; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; word-spacing: 0px;">-Recommends ideas to increase efficiency and effectiveness of non-standard processes, protocols, and workflows. </div>
Looking for experienced Data center technicians who are willing to join the Oracle Cloud data center and work on some cutting edge data center technologies, network communications and solutions within a fast-paced, leading edge database/applications company.

🈯 翻译这份 JD · 红灯 0 / 黄灯 1 / 绿灯 0点开 ▾

可以投——没有红灯，黄灯问题放进面试清单问清即可。

fast-paced → 流程不成熟、需求常变要问的问题：「节奏快」的交付周期是多久？需求由谁定？

词典只标"常见信号"，不对公司下结论——红灯 = 面试里该当面确认的问题。想自己翻别的 JD：JD 翻译器 →

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公司 · Company

Oracle

在招5个岗位

NAVI MUMBAI, MAHARASHTRA, India来源：ATS 官方

⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准