Specialist, Production Services Application Support Analyst II

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<p style="line-height: normal; margin-bottom: 0in;">We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.<br>&nbsp;</p><p>In this role, you’ll make an impact in the following ways:</p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities</li><li style="line-height: normal; margin-bottom: 0in;">Willingness to work in shifts and weekend/holidays</li><li style="line-height: normal; margin-bottom: 0in;">Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).</li><li style="line-height: normal; margin-bottom: 0in;">Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.</li><li style="line-height: normal; margin-bottom: 0in;">Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.</li><li style="line-height: normal; margin-bottom: 0in;">Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.</li><li style="line-height: normal; margin-bottom: 0in;">Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.</li><li style="line-height: normal; margin-bottom: 0in;">Support Infrastructure and Interfacing applications changes.</li><li style="line-height: normal; margin-bottom: 0in;">Provide on-call support on rotational basis.<br>&nbsp;</li></ul><p>To be successful in this role, we’re seeking the following:</p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;">Drive environment stability across QA, UAT, and Production</li><li style="line-height: normal; margin-bottom: 0in;">End-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI</li><li style="line-height: normal; margin-bottom: 0in;">Handle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft)</li><li style="line-height: normal; margin-bottom: 0in;">Collaborate with infra, DBA, and app teams for end-to-end issue resolution</li><li style="line-height: normal; margin-bottom: 0in;">Support platform migrations, decommissioning, and modernization initiatives using AI capabilities</li><li style="line-height: normal; margin-bottom: 0in;">Strong SRE mindset with focus on availability, reliability, and observability</li><li style="line-height: normal; margin-bottom: 0in;">Exposure to AIOps / AI-driven automation with hands on&nbsp;AI Tool like Windsurf or another tool</li><li style="line-height: normal; margin-bottom: 0in;">Expertise in scripting (Python / Shell / CI/CD pipelines/GitLab)</li><li style="line-height: normal; margin-bottom: 0in;">Automate and optimize deployment, release, and RFC processes</li><li style="line-height: normal; margin-bottom: 0in;">Automation of monitoring, recovery, deployment validation, and operational workflows whenever possible.</li></ul><p style="line-height: normal; margin-bottom: 0in;">&nbsp;</p>

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