Senior Specialist, Infrastructure Services Analyst

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<p><span>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;</span><span lang="EN-GB">As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</span><span>&nbsp;</span></p><p><span lang="EN-GB">Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</span><span>&nbsp;</span></p><p><span lang="EN-GB">We’re seeking Senior Specialist, Infrastructure Services Analyst to join our Mainframe Operations team in Lake Mary or Pittsburgh - USA.</span></p><p><span lang="EN-GB"><strong>In this role, you'll make an impact in the following ways:</strong></span></p><ul style="list-style-type: disc;"><li style="margin-bottom: 0in;"><span>Brings SME-level Mainframe Operations expertise and strong technical fundamentals, strengthening the team’s ability to troubleshoot complex issues and maintain reliable operations.&nbsp;</span></li><li style="margin-bottom: 0in;"><span>Supports the day-to-day operation of TSO mainframe computing facilities, with a strong focus on maintaining system stability and high customer availability.&nbsp;</span></li><li style="margin-bottom: 0in;"><span>Proactively monitors Mainframe consoles, investigates abnormal conditions and failures, performs root-cause analysis, and drives corrective actions that help restore service and improve overall system availability.&nbsp;</span></li><li style="margin-bottom: 0in;"><span>Adds value through the ability to quickly identify operational and performance concerns, accurately interpret console messages and WTORs, and accelerate issue diagnosis and resolution.</span></li><li style="margin-bottom: 0in;"><span>Strengthens cross-functional execution by effectively coordinating with system programmers, production control teams, and business application teams, ensuring smoother collaboration and faster delivery of outcomes.</span></li><li style="margin-bottom: 0in;"><span>Contributes to business continuity by providing strong Disaster Recovery support, helping the team meet production and application recovery needs while maintaining high service quality and dependable deliverables.</span></li><li style="margin-bottom: 0in;"><span>Provides strong technical support during Priority and ad hoc incident calls, combining clear communication, structured troubleshooting, and Mainframe expertise to drive incidents toward timely closure.</span></li></ul><p>&nbsp;</p><p style="margin-left: 0.5in;">&nbsp;</p><p><span lang="EN-GB"><strong>To be successful in this role, we're seeking the following:</strong></span></p><ul style="list-style-type: disc;"><li style="line-height: normal; margin-bottom: 0in;"><span>Demonstrate expert-level knowledge of Mainframe operating systems and strong fundamentals in Mainframe console operations, with the ability to apply this knowledge effectively in day-to-day production environments.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Embrace AI-driven initiatives and emerging technologies, proactively identifying opportunities to automate repetitive operational activities, improving processes, reduce manual effort, and enhance operational efficiency.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Possess SME-level expertise in Mainframe operational support, including strong working knowledge of MVS and JES2 commands, and apply this expertise confidently during routine operations and incident troubleshooting.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Have hands-on experience with Mainframe LPAR shutdown and IPL procedures as well as HMC activities, with a strong understanding of the operational disciplines required for critical Mainframe activities.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Maintain a solid understanding of Mainframe SYSPLEX environments, hardware, CICS, DB2, IMS, VTAM, and related infrastructure components, enabling effective troubleshooting across interconnected technologies.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Demonstrate the ability to effectively manage and contribute to priority incidents and critical support calls, engaging confidently with internal and external stakeholders. Success requires strong troubleshooting, problem-solving, decision-making, and communication skills, particularly during high-impact situations.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Be proficient in operational use of Service Management platforms such as ServiceNow, along with real-time infrastructure dashboards. This includes monitoring infrastructure health, responding to file-delivery failures, managing incident queues, and ensuring operational issues receive appropriate follow-through.</span></li><li style="line-height: normal; margin-bottom: 0in;"><span>Knowledge and practical exposure to IBM GDPS and BMC Mainframe tools is preferred and will strengthen the individual's ability to support complex Mainframe environments.</span></li></ul><p style="line-height: normal; margin-bottom: 0in;">&nbsp;</p><p style="line-height: normal; margin-bottom: 0in;">&nbsp;</p><p>&nbsp;</p><p><span>&nbsp;At BNY, our culture speaks for&nbsp;itself, check&nbsp;out the latest BNY news at:&nbsp;</span></p><p><a target="_blank" rel="noopener noreferrer" href="https://www.bny.com/corporate/global/en/about-us/newsroom.html"><span style="color: windowtext;"><span lang="EN-US">BNY Newsroom</span></span></a><span>&nbsp;</span></p><p><a target="_blank" rel="noopener noreferrer" href="https://www.linkedin.com/company/bnyglobal/posts/?feedView=all"><span style="color: windowtext;"><span lang="EN-US">BNY LinkedIn&nbsp;</span></span></a><span>&nbsp;</span></p><p><span>&nbsp;</span></p><p><span>&nbsp;Here’s a few of our recent awards:&nbsp;&nbsp;</span></p><ul style="list-style-type: disc;"><li><span>America’s Most Innovative Companies, Fortune, 2025&nbsp;</span></li><li><span>World’s Most Admired Companies, Fortune 2025&nbsp;</span></li><li><span>“Most Just Companies”, Just Capital and CNBC, 2025&nbsp;</span></li></ul><p><span>&nbsp;</span><br><span lang="EN">Our Benefits and Rewards:&nbsp;</span><span>&nbsp;</span></p><p><span lang="EN-GB">BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</span><span>&nbsp;</span></p><p><span>&nbsp;</span></p><p><span lang="EN">BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</span><span>&nbsp;</span></p><p>&nbsp;</p>

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