Senior Vice President, Client Service Executive - Government Solutions

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<p>We’re seeking a future team member for the role of Senior Vice President, Client Service Executive – Government Solutions&nbsp;to join our Corporate Trust&nbsp;team. This role is located in Lake Mary, FL, Washington, DC, or New York, NY.</p><p>What we do:</p><p>BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions.&nbsp; We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications.&nbsp; Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations.&nbsp; Our clients include corporations, municipalities, financial institutions, and governments worldwide.&nbsp; Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders. &nbsp;</p><p>Summary:&nbsp;Seeking an experienced Client Service Executive with 7-10 years&nbsp;in client relationships and Corporate Trust, focused on outstanding client service, retention, and long-term success.&nbsp;&nbsp; Known for a client-obsessed approach, fostering trusted partnerships, and aligning service delivery with strategic client goals.&nbsp;</p><p>Key Responsibilities:</p><ul style="list-style-type: disc;"><li>Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.</li><li>Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.</li><li>Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.</li><li>Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.</li><li>Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.</li><li>Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.</li><li>Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.</li><li>Uphold the highest standards of governance, risk management, and compliance in every client interaction.</li></ul><p>Skills &amp; Qualifications:</p><ul style="list-style-type: disc;"><li>7-10 years of client service or relationship management experience in the Corporate Trust or related financial services industry. Experience in an operational area and/or client services preferred.</li><li>Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.&nbsp;</li><li>Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.</li><li>Exceptional communication, negotiation, and problem-solving skills.</li><li>Strategic mindset with the ability to analyze client health metrics and translate insights into action.</li><li>Deep understanding of Corporate Trust products, market dynamics, and operational processes.</li><li>Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.</li></ul><p>Core Competencies:</p><ul style="list-style-type: disc;"><li>Client Advocacy</li><li>Relationship Management and/or Service Management</li><li>Problem Resolution</li><li>Strategic Planning</li><li>Risk &amp; Compliance Awareness</li><li>Cross-Functional Collaboration</li></ul><p><br><br>&nbsp;</p><p>&nbsp;</p>

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