Vice President, Technology Service Desk/On-Site Support

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<p><span style="color: black; font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 11pt; line-height: 115%;"><strong>Vice President</strong></span></span><span style="color: black; font-family: Calibri, sans-serif;"><strong>, Technology Service Desk/On-Site Support</strong></span><strong>&nbsp;</strong></p><p>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p><p>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p><p>We’re seeking a future team member for the role of Vice President, Managed Print Services Technical Infrastructure Lead to join our Production Services – Workplace Technology Services team. This role is located in Pune, India</p><p><strong>Role Overview</strong></p><p style="background-color: white; line-height: 16.5pt; margin: 12pt 0in; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span lang="EN-GB" style="font-size: 10pt;">This position is responsible for providing subject matter expertise and advanced technical support to the users across India location (~19,000 users).</span></span></p><p><strong>In this role, you’ll make an impact in the following ways:&nbsp;</strong></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Provides subject matter expertise/advanced technical on end-user workplace technologies on Windows and Mac platforms to the end-users using established procedures, including guidance, assistance, coordination and follow-up on straightforward and complex end user IT problems and ensure resolution.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Lead workplace technology support related projects &amp; initiatives in the region and ensure the business objectives are successfully met.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Guide/mentor the regional onsite support teams on managing service tickets on virtual desktops. Create &amp; maintain desk procedures, SOPs, Knowledge base &amp; other technical articles required for effectively providing the L1/L2 support by these teams. Address any gaps in existing processes and training to ensure the support teams are up-to speed&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Identity opportunities for AI based automation in end-user technologies and drive adoption.</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Spot trends in repetitive end-user technology issues and work with respective teams to implement proactive solutions.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Identify opportunities for improvement in workplace technology services to the users and demonstrate beneficial outcomes. Aggressively adopt global best practices in the region.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Collaborate/liase with global teams in resolution of complex workplace technology issues faced by end-users. Represent in global technology forums and champion the interests of the region.</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Manage known risks and identify new ones. Foster the concept of continuous process improvement.</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Be the face/” go-to” technology person to the Technology and business leadership in the region.&nbsp;</span></span></p></li></ul><p style="text-align: justify;">&nbsp;</p><p><br><br>&nbsp;</p><p><strong>To be successful in this role, we’re seeking the following:&nbsp;</strong></p><p>&nbsp;</p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">8-15 Years of IT Work experience. At least 7-10 years in end-user technology services on Windows and&nbsp; Mac platforms</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Experience in advanced systems administration of Windows/Mac platforms, System Imaging, SCCM based systems patching &amp; software deployments.</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Experience with Microsoft Intune, M365/Azure, OneDrive, Windows Group policies, VPN software (Global Protect, ZScalar), Cyber Security products etc.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Experience in handling complex workplace technology challenges and following through to resolution.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Experience of designing and implementing SOPs and track record on effective handling of customer issues; End-user customer management skills.&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Experience of working in organizations with large end-user workplace technologies with diverse set of software portfolios would be added advantage.</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Any advanced professional certification from Microsoft/Apple on end-user technologies would be beneficial&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, managers, peers, subject matter experts &amp; senior technology/business leaders&nbsp;</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Ability to “think outside of the box”, be proactive, have a “Get things done” attitude.</span></span></p></li><li class="ortl-align-justify"><p style="background-color: white; line-height: 16.5pt; margin-bottom: 9pt; margin-right: 0in; margin-top: 9pt; text-align: justify; vertical-align: baseline;"><span style="color: rgb(64, 64, 64); font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Demonstrated ability to manage time and prioritize work to meet aggressive timelines and work under pressure.</span></span></p></li></ul><p>&nbsp;</p><p>At BNY, our culture speaks for itself, check out the latest BNY news at:</p><p>BNY Newsroom</p><p>BNY LinkedIn&nbsp;</p><p>&nbsp;</p><p>&nbsp;Here’s a few of our recent awards:&nbsp;</p><ul style="list-style-type: disc;"><li>America’s Most Innovative Companies, Fortune, 2025</li><li>World’s Most Admired Companies, Fortune 2025</li><li>“Most Just Companies”, Just Capital and CNBC, 2025</li></ul><p><br>Our Benefits and Rewards:</p><p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</p><p>&nbsp;</p>

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