Senior Vice President, DevOps Production Services
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职位描述
<p><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">We’re seeking a future team member for the role of</span></span><span lang="EN-US"> </span><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;"><strong>Senior Vice President, DevOps Production Services</strong> to join our team. This role is located in <strong>Manchester.</strong></span></span></p><p><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Role Overview: </span></span></p><p><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.</span></span></p><p><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">In this role, you’ll make an impact in the following ways: </span></span></p><ul style="list-style-type: disc; padding-left: 48px;"><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Investigate, troubleshoot, and resolve production incidents within defined SLAs.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Coordinate with development, infrastructure, database, network, and business teams for issue resolution.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Support application deployments, change requests, weekend releases, and post-release validations.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Maintain incident, problem, and change records in service management tools.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Drive continuous service improvement through automation, process optimization, and proactive monitoring.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Participate in on-call support and major incident management as required.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Prepare operational reports, service health summaries, and stakeholder communications.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.</span></span><br> </p></li></ul><p><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">To be successful in this role, we’re seeking the following: </span></span></p><ul style="list-style-type: disc; padding-left: 48px;"><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Proven experience in production application support for business-critical applications.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Strong understanding of incident management, problem management, and change management processes.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Strong SQL skills for querying, troubleshooting, and data analysis in production environments.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Ability to analyze application, infrastructure, and integration issues across distributed systems.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Experience supporting applications in cloud and/or on-prem environments.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Familiarity with scripting and troubleshooting middleware/interfaces.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Strong knowledge of release support, service recovery, and operational governance.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Ability to work in a high-pressure environment with strong ownership and accountability.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Preferred Skills</span></span></p><ul style="list-style-type: circle; padding-left: 48px;"><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Azure Cloud experience preferred.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Knowledge of automation/scripting using Python, Shell, or PowerShell.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.</span></span></p></li><li><p style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family: "Avenir Next LT Pro", sans-serif;"><span lang="EN-US" style="font-size: 9pt; line-height: 107%;">Strong communication skills with the ability to provide concise incident and executive status updates.</span></span></p></li></ul></li></ul>
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