Financial Business Analyst 02– Order Management / Quote-to-Order

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<p><span>As a Business Analyst in Customer Entitlement Services, you will research customer inventories, prepare accurate license entitlements, and help improve the processes that support customer orders. You will work with Sales, Deal Management, Finance, Pricing, and Data Migration, communicate with requesters, and identify opportunities to simplify work through automation. This IC1 role is on the AMER shift.</span></p>
<p style="margin-left:0cm"><span style="font-size:13pt"><b>Key Responsibilities</b></span></p><ul><li><span style="font-size:11pt">Research customer inventories and details in Oracle systems, including Asset Report, PeopleSoft (HAT), and ROSIE, to prepare accurate Oracle Health entitlements and identify usage patterns or optimization opportunities.</span></li><li><span style="font-size:11pt">Migrate customers' existing license information accurately and on time in line with Oracle policies, helping customers manage licenses and supporting Sales and Deal Management activity.</span></li><li><span style="font-size:11pt">Work with Sales, Deal Management, Finance, Pricing, Data Migration, and PRG to resolve entitlement needs and help process customer orders efficiently.</span></li><li><span style="font-size:11pt">Serve as a primary contact for process inquiries, clarify requester requirements, and deliver requested entitlement summaries within agreed timelines.</span></li><li><span style="font-size:11pt">Analyze volumes and trends, apply analytical and statistical rigor to complex problems, and report findings that support management decisions and process improvement.</span></li><li><span style="font-size:11pt">Simplify and automate Customer Entitlement Services processes while building knowledge of Oracle policies, systems, and research tools and maintaining periodic core-process certification.</span></li><li><span style="font-size:11pt">Maintain working knowledge of Oracle policies, systems, and research tools, and complete periodic core-process certification to support consistent entitlement decisions.</span></li><li><span style="font-size:11pt">Independently build comprehensive customer entitlements with attention to the potential effects of licensing decisions on revenue, billing, and terminations.</span></li></ul><p style="margin-left:0cm"><span style="font-size:13pt"><b>Qualifications &amp; Skills</b></span></p><p style="margin-left:0cm"><span style="font-size:11.5pt"><b>Mandatory</b></span></p><ul><li><span style="font-size:11pt">Strong research, analytical, problem-solving, and attention-to-detail skills for assessing customer inventories and producing accurate entitlement information.</span></li><li><span style="font-size:11pt">Ability to understand customer requirements, communicate clearly with requesters, and coordinate with cross-functional teams.</span></li><li><span style="font-size:11pt">Ability to work independently with limited direct supervision and deliver accurate summaries within required timelines.</span></li><li><span style="font-size:11pt">Ability to use data, volume trends, and analytical or statistical methods to support sound business decisions and process improvement.</span></li></ul><p style="margin-left:0cm"><span style="font-size:11.5pt"><b>Good-to-Have</b></span></p><ul><li><span style="font-size:11pt">Familiarity with customer licensing, license migration, entitlements, or Oracle Cerner client inventories.</span></li><li><span style="font-size:11pt">Exposure to Asset Report, PeopleSoft (HAT), ROSIE, or comparable customer research systems.</span></li><li><span style="font-size:11pt">Understanding of pricing, quoting, booking, revenue recognition, invoicing, or related Sales and Finance processes.</span></li></ul><p style="margin-left:0cm"><span style="font-size:13pt"><b>Self-Assessment Questions</b></span></p><ul><li><span style="font-size:11pt">Can I research customer inventories carefully and turn the findings into accurate entitlement information?</span></li><li><span style="font-size:11pt">Am I confident clarifying requester needs and coordinating with teams across Sales, Deal Management, Finance, Pricing, and Data Migration?</span></li><li><span style="font-size:11pt">Can I work independently, meet timelines, and maintain accuracy when preparing customer summaries?</span></li><li><span style="font-size:11pt">Can I analyze volume trends and apply sound analytical methods to improve processes and support decisions?</span></li></ul>
Oracle Health Customer Entitlement Services plays a critical role in enabling customer transactions by ensuring accurate and complete entitlement data that supports timely business decisions and end-to-end deal processing. We simplify entitlement research so stakeholders can make decisions, improve the accuracy and integrity of financial and contractual data & enhance the customer and stakeholder experience across Oracle Health.

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