Specialist, Client Operations

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<p><strong>Specialist, Client Operations</strong></p><p>&nbsp;</p><p>We’re seeking a future team member for the role of <strong>Specialist, Client Operations</strong>,<strong>&nbsp;</strong>to join our <strong>Archer Ops</strong> team. This role is located in <strong>Berwyn, PA.</strong></p><p>&nbsp;</p><p><strong>In this role, you’ll make an impact in the following ways:</strong></p><ul style="list-style-type: disc;"><li>Work with external clients to resolve day-to-day issues and direct them to appropriate BNY Mellon resources</li><li>Support clients with operational and technical questions or issues and ensure requests are executed</li><li>Use problem-solving and communication skills to deliver high-quality service to a specialized client base</li><li>Monitor client inquiries, escalate complex issues, and track client needs to support business development efforts</li><li>Participate in internal activities and initiatives designed to improve the client experience</li></ul><p>&nbsp;</p><p><strong>To be successful in this role, we’re seeking the following:</strong></p><ul style="list-style-type: disc;"><li>Bachelor’s degree or equivalent combination of education and experience is required</li><li>0–3 years of total work experience preferred</li><li>Experience in an operational area and/or client services preferred</li><li>General understanding of BNY Mellon products, services, and broader offerings is helpful</li></ul>

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