Director, Client Operations Manager

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<p><span>At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</span></p><p><span>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</span></p><p>&nbsp;</p><p><span>We’re seeking a future team member for the role of Director, to join our Investor Services Team. &nbsp;This position is located in New York, NY ( 4 days in office expectation).</span></p><p>&nbsp;</p><p style="background-color: white;"><span style="color: black;"><i><span lang="EN-GB" style="font-size: 11pt;">In this role, you’ll make an impact in the following ways:</span></i></span></p><ul style="list-style-type: disc;"><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;"><strong>Leads</strong>&nbsp;multiple teams and oversees a core operating area in&nbsp;<strong>Transfer Agency</strong>. Leads teams who handle any/all aspects of investor servicing - account opening, transaction processing, payments and cash recon, reporting.&nbsp;</span></li><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;">Senior escalation point for clients and internal stakeholders.&nbsp;</span></li><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;">Responsible for resource allocation and for ensuring projects are on schedule and to budget.</span></li><li style="background-color: white; color: black; list-style-position: outside;"><span lang="EN-GB" style="font-size: 11pt;">Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards.</span></li><li style="background-color: white; color: black; list-style-position: outside;"><span lang="EN-GB" style="font-size: 11pt;">Sets departmental budgets and conducts resource planning long </span><span>term or strategic planning for the Client Services/Support function and drives future revenue growth through strategic insight on client issues.</span></li></ul><p>&nbsp;</p><p><span><strong><u>To be successful in this role, we’re seeking the following:</u></strong></span></p><ul><li><span>Bachelors degree or the equivalent combination of education and experience is required, with an MBA preferred.</span></li><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;">15+ years of total work experience in Fund Administration (Transfer Agency/Investor Services preferably) is preferred with 5-10 years in management/leadership roles.&nbsp;</span></li><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;">Experience in the various Alternative fund types, including their operating models and different servicing requirements.&nbsp;</span></li><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;">Experience managing large scale change and continuous process improvement</span></li><li style="background-color: white; color: black;"><span lang="EN-GB" style="font-size: 11pt;">A good understanding of how AI and Digital Tools are positively impacting the industry and a track record of learning and upskilling in this area.&nbsp;</span></li></ul><p>&nbsp;</p><p>&nbsp;</p><p><span>At BNY, our culture speaks for itself, check out the latest BNY news at:</span></p><p><span>BNY Newsroom</span></p><p><span>BNY LinkedIn</span></p><p><span>Here’s a few of our recent awards:</span></p><p><span>America’s Most Innovative Companies, Fortune, 2025</span></p><p><span>World’s Most Admired Companies, Fortune 2025</span></p><p><span>“Most Just Companies”, Just Capital and CNBC, 2025</span></p><p><span>Our Benefits and Rewards:</span></p><p><span>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.</span></p><p><span>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</span></p><p>&nbsp;</p>

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